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In a digital world where everything is connected, fuel cards feel left behind. When you can manage your life with just a few swipes on your smartphone, the traditional plastic card is beginning to feel old fashioned.

There is a powerful opportunity to transform fleet fuelling by leveraging today’s connected and mobile technologies and harnessing the innovations serving sectors as diverse as retail, leisure and finance. We are currently seeing trends, like payments innovation, consumer technology and big data, change the future for customers – and those same trends can re-make fuel cards. The prize: the multi-billion euro fleet market.

The game-changer is a digitally-enabled fleet fuelling proposition: one that brings together every aspect of the fleet process - from retail and payments to reporting and planning - onto a single integrated platform. Designed from the ground up and in partnership with both fleet managers and individual drivers, to meet their evolving needs and growing expectations, this Future Fuel Model would revolutionise the world of fleet fuel payments today and be ready to adapt for tomorrow.




‘Here at CGI we are at the forefront of
this new future for fleet fuelling, leveraging today’s technologies and leading on developing tomorrow’s innovations’.



The future is mobile

Mobile technology has transformed swathes of everyday life and I see its impact being no less revolutionary for the Future Fuel Model. Connected vehicles and mobile devices – whether phones, tablets or satnavs - will enhance communication between fleet control and drivers enabling, for example, managers to broadcast alerts that remind the fleet to fill their tanks to achieve a discount level or a vehicle to detect low fuel and navigate to the next network fuel station. I believe mobility will also enable location and identity-based services, creating new possibilities to target services and rewards at drivers.

The future is integrated


The Future Fuel Model will join together disparate systems and making them work in concert. For fleet owners this brings greater control, giving them real time data from drivers to help them make better decisions, strengthen retailer relationships and pursue business goals ranging from emissions control policy to streamlined VAT reporting. For the issuer, integration brings the opportunity to interact on a more personal level with customers, from giving them a warm personalised welcome when they arrive at the site to offering more value-added services. This deeper customer insight could also mean lower costs and reduced fraud.


The future is customer growth

Fuel card operators will increasingly turn to flexible digital technologies for differentiation in the marketplace; leveraging these platforms for customer growth and retention. Issuers and fleet owners should be empowered to continually develop and deploy new applications that add tangible business value. Enabling non-fuel payments, telematics or deeper integration with procurement systems would streamline processes, save time and boost efficiency.

Whatever the future holds, delivering this kind of transformative solution will demand an ecosystem of partners to provide systems, processes and innovation. It will mean combining IT, payments and site expertise alongside insights in areas like consumer devices, big data, regulation, retail, financial services and even vehicle manufacturing. The challenge is complex – but the rewards for fuel card operators who can transform and energise fuel cards into the future will be massive!

To find out more on how CGI is transforming services please take a look at the following link:

About this author

Matthew Grisoni

Matthew Grisoni

Vice President

Matthew Grisoni is a Vice President at CGI, a global information technology company, and a member of its UK Executive. He is also a trustee of the Canada-UK Foundation, a not-for-profit organisation which promotes Canada-UK collaboration through education and research, and a board director of ...

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