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At the heart of the CGI OpenGrid360 solution suite is the CGI OpenGrid Foundation master data management and integration layer that pulls enterprise data from multiple core systems and serves it to the network data model. Once in place, network owners / operators can more rapidly deploy in-house or third-party applications to: launch new services for consumers, prosumers and other market parties; improve the use of network assets; provide network flexibility services; and work more collaboratively in managing consumer-generated electricity.
CGI has developed a data insight application on top of the OpenGrid Foundation and is building numerous others. Following are example profiles of business applications for outage response and customer experience management, with a focus on construction project management and prosumer grid management.
Utilities have a strong need to provide accurate information to customers and other stakeholders during an outage. The CGI OpenGrid360 Outage Response application detects outages and automatically reroutes electricity to avoid power loss. Artificial intelligence (AI) and machine learning help analyze relevant operational data (e.g., service, outage, field and distribution management) to prioritize and auto-dispatch restoration efforts based on resource location, outage size, duration, etc.
Utilities’ customer relationships are changing rapidly from one-way to two-way models. CGI OpenGrid360 business applications enable utilities to work more collaboratively with and provide better insight to their commercial and residential customers. Here are two examples:
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