Production Support Analyst

Position Description

The Production Support Analyst will work closely with our clients to gather key information and resolve issues. They will bring both a technical and industry background to help understand client incidents.

Your future duties and responsibilities

- Build and maintain relationships with application owners and managers within our client’s organizations
- Provide incident and problem management – gather key information from supporting sources, determine the appropriate courses of action, and engage & escalate involvement of required resources or management (from CGI, from the customer and/or from supporting vendors), to efficiently resolve issues
- Work closely with onshore and offshore team members, ensuring services are being delivered according to CGI’s commitments
- Provide coaching and assist with ongoing team development action plans, identify knowledge gaps, processes and skills required for continuous team improvement
- Support the transition of new clients or projects into Production
- Identify and manage new Production environment hardening initiatives
- Provide and/or review and rationalize estimates that will be provided to other teams
- Ensure accurate billing each month for Production services
- Identify new business opportunities for CGI
- On-call will be required

Required qualifications to be successful in this role

Required technical skills:
- Key operating platform – UNIX, Linux, AIX;
- Deployment of Java applications – Websphere/Weblogic/Tomcat;
- MQ messaging;
- Scripting tools – Kshell, Pearl;
- Database administration experience: Oracle primarily, DB2 secondarily;

Desired technical skills:
- Application servers, such as WebSphere, WebLogic and JBoss; knowledge of Tomcat Application Server
- Agile methodology
- Open to work in a shift and on call rotation to provide 7x24 client support
Certifications and diplomas:
- Bachelor’s degree in information technology (computer science and engineering preferred); and/or equivalent work experience
Experience and skills:
- 3+ years of experience in similar role, preferably in the Wealth Management industry
- Establishing and maintaining effective client relationships
- Good knowledge of Portfolio Management, Mutual Funds, GICs, Registered and Non Registered products such as RRSP, RRIF, TFSA;
- Excellent verbal and written communications skills,
- Ability to quickly adapt to new technology or concepts;
- Ability to work in a team;
- Ability to work under pressure;
- Apply enthusiasm, drive and initiative to deliver superior service;
- Ablility to multitask and work in a multi-vendor environment ;
- Good problem-solving skills; capable of making disciplined decisions in a timely fashion;
- Strong troubleshooting and analytical skills

Skills

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.