In the retail and consumer services industry, our dedicated experts help organizations digitally transform to offer their customers seamless, omni-channel experiences. By combining CGI’s digital transformation methodology with our expertise in IT and business consulting, the power of our Retail and Consumer Services Innovation Center and our approach to emerging technologies, we help our clients deliver real-time and personalized customer experiences, create new revenue streams, empower employees to better serve customers, and protect against cyber threats.
With our innovative solution, CGI Retail Xp360, we enable retail and consumer services organizations to:
- Enhance in-store agility through Point-of-Sale management, order management, support to sales assistants, and in-store team management
- Create lasting loyalty through offer management, flexible and centralized campaign management, and loyalty program management
- Reinvent the customer experience through queue management, mobile app management, and in-store digital customer interaction management