Retail and consumer services client global insights

Redefining your customer experience transformation strategy through innovation

Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. According to the UPS Pulse of the Online Shopp

CGI Strategy

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CGI in Retail and Consumer Services

Read an overview of CGI’s focus, experience and expertise in retail and consumer services.


CGI Focus


Retail and consumer services organizations continue to operate in a highly competitive and complex environment in which digital strategies are key to transforming the customer experience and delivering more value. However, the 2019 CGI Client Global Insights reveal that only 11% of retail and consumer services executives interviewed are producing results from their digital strategies.

We believe that delivering value requires a comprehensive end-to-end approach across the retail value chain—one that that balances business agility and cultural change management, fundamental systems integration capabilities, and IT management approaches that are built on sustained and relevant innovation.

Meet with our experts during NRF 2020 to learn more about our unique approach to digital transformation and explore some of our flagship solutions and innovations that are driving the future of retail. This year, we also invite you to join our private roundtables to share and discuss your specific topics of interest with industry peers.

More about CGI Retail Xp360
Solutions for optimizing

Connect with our experts to learn more about CGI Retail Xp360

Become more customer-centric with the CGI Retail Xp360 platform

Developed at the CGI Retail and Consumer Services Innovation Center, CGI Retail Xp360 is an innovative, customer-centric and modular cloud platform that enables retail and consumer services organizations to provide a personalized, real-time and seamless customer and employee experience. The latest version of the solution includes features that enhance point-of-sale services and management and enable personalized prices and promotions. Meet us at the NRF Innovation Lab (Level 4) to learn more.

Get to know about our solutions for optimizing operations
Cgi retail XP360

Contact us to learn about our solutions for optimizing operations

Optimize operations and support sales with innovative solutions

With the rise of omni-channel, dynamic pricing management has become a growing challenge for retailers. To support sales while meeting customer expectations, they need to jointly manage online and in-store prices in real time and provide timely and accurate product and service information. Careful shelf space monitoring can improve on-shelf availability and optimize shelf management through data analytics to achieve insight-led business outcomes.

Join our experts at the NRF Innovation Lab (Level 4) to learn about our partnerships with Gleebees and Belive.AI that are helping clients optimize store operations.

Participate in CGI private round tables program
Cgi Private roundtables program

Participate in the CGI private roundtables program

Address your specific objectives through private roundtable discussions

During NRF, we will host a series of private roundtables for CGI clients to exclusively discuss specific topics of their interest. Each roundtable will have no more than four participants. In a private room (Level 1, Room M159), high-level business and IT client executives will discuss with non-competing peers their own targeted objectives, explore and assess new business initiatives and IT approaches, and enrich their vision of industry challenges and opportunities. Topics will include supply chain agility, operations optimization, digitalization strategies, sustainability, robotic process automation, artificial intelligence, and more.

Spots are limited. Please contact us to share your specific topics of interest and to reserve your seat.


Meet CGI expert Jean-Baptiste Branquart @NRF2020

Meet CGI expert Jean-Baptiste Branquart

Meet our Expert at SIBOS 2019


Jean-Baptiste Branquart
Vice President & Global Industry Lead for CPG, Retail & Consumer Services
+1 514 609-3499


Jean-Baptiste leads the development and execution of the global market strategy for the retail and consumer services industry and supports business development activities. He was instrumental in the founding of CGI’s global Retail and Consumer Services Innovation Center in Lille, France, which he led until recently. Over the last two decades, Jean-Baptiste has developed strong expertise in the retail industry and, since 2009, omni-channel, customer experience and digitalization have been central to his work. His role focuses on helping retail and consumer services organizations digitally transform to better serve their customers and provide a seamless customer experience.