In 2020, we met with 1,447 business and IT executives across banking, communications, government, health and life sciences, insurance, manufacturing, oil and gas, retail and consumer services, transportation and logistics, and utilities. The 2020 CGI Global Insights Summary highlights several key insights from those interviews.

Business and IT Alignment

Business and IT alignment

For the third year, business and IT executives interviewed ranked their satisfaction with their own IT organizations based on the 10 key attributes of a world-class IT organization, providing a comparative view of business and IT satisfaction both within and across industries.

Learn how to advance on your journey to world-class IT.

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CGI is helping clients with focused services and insights for responding to unprecedented challenges, rebounding effectively, and reinventing ways of working during the phases of the pandemic crisis.

Consult with a CGI expert

Consult with a CGI expert

To consult with one of our industry experts to learn about the findings of our conversations with clients on business and technology trends, please contact us.


Learn more about the 2020 CGI Client Global Insights.

Download the summary