Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, budgets and investment plans. In 2019, we conducted in-person interviews with 41 client executives in the oil and gas sector who cite digitization, data insight, new business models, revenue pressures, and energy transitions as dominant drivers this year.

Becoming digital for customers is the highest-impact trend

Becoming a digital organization to meet customer expectations becomes the highest impact trend this year, displacing responding to revenue pressures from low oil prices, last year’s top trend, which now measures third in impact. 

2019 Oil and Gas top trends by impact
Increasing amounts of data insight and analytics to harness business value is now the second most impactful trend, rising from fourth in 2018.

In 2018, responding to revenue pressures from low oil prices was the top trend, followed by becoming a digital organization to meet customer expectations.  

2018 year-on-year comparison - Protecting through cybersecurity was the top industry trend for 2018
Changing operational and business models to drive excellence was third, followed by using data insights and analytics and protecting through cybersecurity.

Key findings

44% have a defined enterprise digital strategy 

Oil and Gas digital transformation 2019
*Includes enterprise strategy and enterprise strategy extending to external ecosystem

Oil and gas executives are embracing digital transformation at a high rate, with 95% reporting they have a digital strategy in place. For 44% of these executives, this strategy extends across the entire enterprise, and for 22%, it also extends to external partners and suppliers.

Explore how organizations are gaining value from their enterprise digital transformation strategy.

“Cultural change and change management” cited as top challenge

Oil and gas executives once again cite “cultural change and change management” as their top challenge in implementing their digital transformation strategy. The challenge of technology, legacy and agility constraints rises in frequency from last year, followed by business case development.

94% are using the cloud 

Oil and Gas cloud usage 2019
Percentages represent "yes" answers. Executives can select multiple cloud usage types. "No" and "other" answers are not shown.

This year we asked oil and gas executives to share how they are using cloud computing. Altogether, 94% are using the cloud, the highest percentage among all of the industries CGI covers in these reports, and well above the cross-industry average of 76%. Additionally, they indicated how their organization’s cloud usage is divided between private, public and hybrid clouds (as shown in the above chart). Of those using the cloud, 59% are using it for their own organization and customers, also the highest percentage across industries, and 35% for their own organization, second only to manufacturing. We also asked executives if they have mechanisms in place to locate where key data assets are stored in the cloud, and more than one-fourth do not have clarity on this matter.

Benchmarking clients’ satisfaction with their own IT organization

Benchmarking clients’ satisfaction with their own IT organization
Scores from 1 to 10, with 10 most satisfied (showing 3 out of 10 available attributes)

For the second year, business and IT executives interviewed ranked their satisfaction with their own IT organizations based on the 10 key attributes of a world-class IT organization. Compared to other industries, oil and gas executives have some of the highest satisfaction scores for IT service delivery among executives we interviewed.

CGI can provide clients with a discussion of all available benchmarking, including each client’s positioning, on topics such as digital maturity, IT spending, IT satisfaction, innovation investments and more. Contact us to learn more.

Learn how CGI helps clients on their journey to world-class IT.

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Also see the industry summaries for our 2018 and 2017 CGI Client Global Insights.