The challenge

Saalasti delivers its machines worldwide to a wide range of facilities, including power plants, pulp mills, sawmills, pellet plants, and biomass terminals.. Saalasti wanted to develop its maintenance and support services into a lifecycle model to meet the customer needs even better and optimise the maintenance of the decades lasting machines. Saalasti wanted to proceed in an agile way in fast small sprints with concrete inputs.

Solutions

We conducted key decision maker interviews to understand the lifecycle services model from the buyer perspective. Together with the Service Director, we created a lifecycle services concept with the needed service items, service level definitions and commercial packages. The role and opportunities of data and technology in Saalasti’s lifecycle services was also reviewed. Lastly, we built a concrete roadmap of the next steps for establishing and growing the lifecycle services business.

Benefits

Saalasti got a commercial lifecycle services concept, “Saalasti Unit Care”, and concrete go-to-market materials including e.g. service packages, service catalogue and service contract structure. Saalasti got a scheduled step-by-step launch and development execution plan which included e.g. the high-level onboarding plan, target trial customers and a proposal for a prominent commercial launch. In addition, Saalasti got an outlook to the current service business market trends.

"In cooperation with Taival we got a clear understanding of how we as a service provider should operate in order to offer high quality lifecycle services as a service. We are also happy to announce that the project has led to the first Saalasti Unit Care service agreement sales."

Robert Rouvari, Service Director, Saalasti

 

*The project referenced in this case study was delivered by Taival Advisory, which CGI acquired in March 2025.