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Big data in action

The State of California’s Franchise Tax Board (FTB) administers both personal and corporate income taxes. FTB is in the midst of their Enterprise-Data-to-Revenue (EDR) project which seeks to increase their ability to use data to improve both tax compliance and customer service. FTB’s proactive Master Data Management approach identifies and organizes data at the front-end instead of the back end. This article, co-authored by FTB and CGI, appeared originally in CIO Story.