Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, IT spending, budgets and investment plans. In 2020, we conducted in-person interviews with 23 space client executives across 5 regions, who indicate a continued focus on IT modernization and the cloud.

Interviews were conducted before and after the pandemic declaration by the World Health Organization (WHO) on March 11, 2020, providing unique insights into evolving priorities. We provide a short summary of some of these insights here.

IT modernization and cloud is the new top trend

IT modernization and cloud solutions has become the top trend by impact in 2020. Becoming digital was once again the most important business priority, while cybersecurity remained the top IT priority.

2020 top trends by impact

  1. IT modernization and cloud solutions
  2. Protection through cybersecurity
  3. Becoming digital organizations to meet customer / citizen expectations
  4. Decreasing or flat budgets and spend
  5. Assuring regulatory compliance


Post-pandemic declaration trends show decreasing/flat budgets have less impact

For interviews conducted after the pandemic declaration by WHO on March 11, 2020, decreasing or flat budgets and spend as a trend lessens greatly in impact (-85%). Becoming digital also slightly decreases in impact (-20%), while IT modernization, cloud solutions, and cybersecurity remain the same (+0%), compared to earlier interviews.

Cybersecurity is the top investment priority for the next 3 years

This year, 70% of executives plan to invest in cybersecurity, IT modernization, cloud, and cloud services within the next 3 years. From an IT leader perspective, cybersecurity is more “business as usual” (-6% from 2019), but from a business leader perspective (especially post-March 11), it is becoming more important (+7% from 2019).

Data analytics and big data remain most important business priority for C-level leaders

In 2020, 91% of C-level executives continue to cite data analytics and big data as their most important business priority. Both are imperative for supporting space data solutions in adjacent marketplaces.

Interest in substantial managed services dramatically rises after pandemic declaration

This year, we asked space executives to share why they use managed services and how they plan to leverage them. Top reasons cited include the cost savings generated from managed services, along with a desire to maintain control. Responses concerning plans for using managed services vary before and after the pandemic declaration, as in the example shown.

% planning to leverage substantial managed applications in 3 years
11% 2020 post declaration
0% 2020 prior to declaration

Benchmarking clients’ satisfaction with their own IT organization

space it satisfaction chart 2020

(Scores from 1 to 10, with 10 most satisfied, showing 3 out of 10 available attributes)

For the third year, business and IT executives interviewed ranked their satisfaction with their own IT organizations based on the 10 key attributes of a world-class IT organization. For some attributes, business leaders report lower satisfaction levels with their internal IT compared to IT leaders. The partnership of lines of business with IT to consistently introduce applicable innovations sees the widest gap, with 1.7 points more satisfaction for business leaders, which is 1.4 points higher (+26%) than the previous year.

Learn more about the 2020 CGI Client Global Insights.

Learn more about  CGI in Space.

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To consult with one of our industry experts to learn more about client insights and CGI’s perspectives on business and technology trends, contact us.