Business process services

White papers

CGI- White paper
Title / Abstract Download PDF Number of pages
BPS: The Next Frontier
The BPS industry continues to experience rapid growth, creating exciting opportunities as more companies discover the transformational impact of business process improvement. This paper takes a look at key BPS trends that are driving innovation and increased value, as well as challenges ahead, to help companies get more out of their BPS investment.
BPS: The Next Frontier 9 / 271 KB
Building an Effective Stay Back Team to Gain Maximum Value from an Outsourcing Agreement
This paper provides advice on defining and building the team, highlights industry best practices, and provides recommendations for the team's role, size and required skill set. View summary
Building an Effective Stay Back Team to Gain Maximum Value from an Outsourcing Agreement 7 / 142 KB
Business Process Services: A Successful Transition Is the Foundation of World-Class Outsourcing
In this paper, we examine five of the key transition- related questions that clients ask us during the Request for Proposal (RFP) process. The answers to these questions lie at the heart of what constitutes a successful business process services (BPS) transition, which in turn provides the foundation for a world-class BPS outsourcing engagement capable of achieving the client’s business case.
Business Process Services: A Successful Transition Is the Foundation of World-Class Outsourcing 9 / 399 KB
Business Process Services: A Value-Based Approach to Process Improvement and Delivery
Business models are no longer static. With ever changing technology, regulation and capital, it’s important for companies to remain responsive to market needs. This paper discusses a proven approach to process improvement, what to look for in a BPS provider, key success factors for success and real-life case studies of BPS at work across various industries.
Business Process Services: A Value-Based Approach to Process Improvement and Delivery 8 / 553 KB
The Power of Combining Big Data Analytics with Business Process Workflow
Learn how the combination of big data analytics, business process workflow and smart people with the right skills can deliver sustained and measurable success.
The Power of Combining Big Data Analytics with Business Process Workflow 10 / 486 KB
“Keeping Up” versus “Stepping Up”
This paper takes a look at what leading companies are doing to drive market leadership through their IT investments and provides recommendations for those that seek to do the same. View summary
“Keeping Up” versus “Stepping Up” 11 / 830 KB