Banking and financial markets

White papers

Banking and financial markets
CGI- White paper
Title / Abstract Download PDF Number of pages
Banking Application Modernization and Portfolio Management: Key Challenges and Success Factors
As part of their long-term strategic plans, banks are seeking to capitalize on their legacy applications. Learn how this can be accomplished through effective application modernization and application portfolio management.
Banking Application Modernization and Portfolio Management: Key Challenges and Success Factors 14 / 1 MB
CGI Future Payments
CGI’s domain expertise helps financial organisations understand the impact and direction that digital banking is headed. View summary
CGI Future Payments 4 / 361 KB
CGI Transaction Banking
Improving client service and driving operational efficiency in transaction banking: opposing agendas or one and he same? View summary
CGI Transaction Banking 4 / 250 KB
Customer Satisfaction, Cost Savings, Performance Improvement: A Clear Case for Moving to Multi-Channel Collections
Banks, credit card issuers, utility companies, retailers and other collectors of consumer debt can reduce collection costs, increase customer satisfaction and improve collection results with multi-channel digital communication. This white paper looks at several commonly expressed concerns about digital multi-channel communications for collections. It explains how each can be addressed and why multi-channel is a more sensible approach to collections for creditors and debtors alike.
Customer Satisfaction, Cost Savings, Performance Improvement: A Clear Case for Moving to Multi-Channel Collections 10 / 717 KB
Enterprise Framework for Building the Transaction Bank of the Future
As more banks move into transaction banking, read about key strategies for success based on your organization’s strategic objectives and funding, as well as the capabilities critical to running an efficient, profit-driving transaction banking line of business.
Enterprise Framework for Building the Transaction Bank of the Future 12 / 859 KB
Friending the bill collector
As potential uses of social media continue to grow, add default management and debt collection to the list. Social media channels offer rich opportunities to improve—perhaps even redefine—the debt-related interactions of creditors and consumers. This paper reviews the pros and cons of using social media for default management.
Friending the bill collector 6 / 228 KB
Issue Brief - Transforming your global trade business for the future
Read how to take trade banking systems and infrastructure to the next level and the five basic missteps to avoid. View summary
Issue Brief - Transforming your global trade business for the future 2 / 97 KB
It’s Time to Move Forward with Customer-Centric Default Management
CGI interviewed default management executives at more than 20 leading financial institutions and communications firms across North America, South America and Europe to gain insight into their current goals, challenges and opportunities in customer-centric default management. The new study revealed that companies are moving toward customer-centric default management to improve the customer experience and customer retention, and maximize effectiveness across the default lifecycle.
It’s Time to Move Forward with Customer-Centric Default Management 6 / 827 KB
Realizing the Value of Customer Information: Lessons from Consumer Banking Success Stories
This paper examines what lessons can be drawn from the practical actions the banks take to drive business value from change management strategies and technology decisions.
Realizing the Value of Customer Information: Lessons from Consumer Banking Success Stories 5 / 370 KB
Road to Revenue
The Road to Revenue: Understanding what Corporates want from their Banks Universal banks are investing in corporate banking to increase revenue, improve return on equity (ROE) and access valuable sources of liquidity. The gtnews Transaction Banking Survey, sponsored for the past two years by CGI, is tracking the outcomes of these investments. View summary
Road to Revenue 24 / 2 MB
Sanctions Compliance
Financial institutions need to meet rising sanctions compliance demands without disrupting customer service or incurring inordinate costs. While robust filtering technology is essential to managing compliance, the most cost-effective approach combines intelligent technology, people and processes while fostering self-learning and improvement in all three components. This white paper describes this three-pronged approach designed to help organizations reduce compliance risk and cost, while ensuring customer satisfaction.
Sanctions Compliance 7 / 360 KB
Striking the Balance Between Risk and Reward in Payments Modernization
Staying competitive in financial services requires meeting ever-increasing customer expectations for digital convenience. Payment systems, at the heart of this equation, must be nimble enough to support new market demands. While outdated legacy payment systems can be problematic, wholesale replacements can be prohibitively costly and time consuming. Modernization-in-place allows banks to balance both risk and reward by maximizing existing technology investments while moving forward incrementally toward their transformation visions.
Striking the Balance Between Risk and Reward in Payments Modernization 6 / 230 KB
Successful Outsourcing of Data Warehouse Support
Evolving the data warehouse to meet changing business demands requires agility and expertise. As a result, many organizations elect to outsource this support function to experienced partners. This paper draws on CGI’s client experience to describe why outsourcing is a strong option. It also discusses how to make effective use of managed services for data warehouse support and maintenance, with case studies and key success factors from leading organizations.
Successful Outsourcing of Data Warehouse Support 8 / 404 KB
Supply Chain Finance: A New Way for Trade Banks to Strengthen Customer Relationships
This paper provides background on the growing importance of Supply Chain Finance (SCF), delving into the key elements and available options from which these solutions are crafted and implemented.
Supply Chain Finance: A New Way for Trade Banks to Strengthen Customer Relationships 11 / 900 KB
The Drive to Electronic Remittance Exchange
This paper presents comparisons in B2B remittance exchange processes in the U.S. and Europe, spotlight certain economies, and highlight recent developments with respect to extended remittance information and its future implications for stakeholders in the financial value chain. View summary
The Drive to Electronic Remittance Exchange 12 / 348 KB
The Past Predicts the Future: Leveraging Behavioral Data to Improve Decision-Making
As accurate forecasting and profitability play an increasingly important role in customer relationship management, organizations need more sophisticated techniques to improve originations, marketing and customer service campaigns now and into the future. By utilizing a hybrid approach of traditional credit and behavior scoring models, companies can apply behavior modeling to the up-front credit management process, so they can implement a more knowledge-based strategy to make credit and treatment decisions.
The Past Predicts the Future: Leveraging Behavioral Data to Improve Decision-Making 2 / 46 KB
Transforming Default Management into a Strategic Asset
As companies look to increase productivity in every facet of their operations, default management functions—such as collections, recovery and loss mitigation—offer real potential for gains. Effective strategies supported by the right processes and advanced technology can help companies recover more revenue, better manage risk and boost customer retention, all while improving compliance and reducing costs.
Transforming Default Management into a Strategic Asset 137 KB
Trying to Boost Collections? Put the Internet on Your Team

December 2009
This briefing explains why opening a self-service Internet channel will help organizations collect more money at an overall lower cost. It also includes an example of how one business benefited from online collections.

Trying to Boost Collections? Put the Internet on Your Team 4 / 48 KB
Using Behavioral Sciences to Improve Debt Collection
This paper addresses how companies have a significant opportunity to dramatically improve default management outcomes, including decreasing past due accounts and increasing dollars collected, by employing behavioral science techniques and predictive modeling to improve collections decision-making.
Using Behavioral Sciences to Improve Debt Collection 6 / 1 MB
“Keeping Up” versus “Stepping Up”: The race is on to win your customers
This paper takes a look at what leading companies are doing to drive market leadership through their IT investments and provides recommendations for those that seek to do the same. View summary
“Keeping Up” versus “Stepping Up”: The race is on to win your customers 11 / 830 KB