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White papers

CGI- White paper
Title / Abstract Download PDF Number of pages
A Comprehensive Strategy for Successful Data Center Consolidation
This CGI white paper discusses how to mitigate risk and maximize the benefits of data center consolidation, state and local governments using a comprehensive strategy for understanding, planning and communicating the complex, interdependent dimensions of this change.
A Comprehensive Strategy for Successful Data Center Consolidation 7 / 395 KB
A Performance-Driven Approach to Application Services Management
Organizations are looking into new options for reallocating IT spend and freeing up money for digital transformation. By reevaluating how application services management is done and implementing a new approach focused more on performance and outcomes than resources, organizations can drive significant cost savings that can then be diverted to transformation. Learn more about such an approach in this white paper.
A Performance-Driven Approach to Application Services Management 8 / 3 MB
A Prescriptive Analytics Project for Maximizing Healthcare Value Generation at the Sir Mortimer B. Davis Jewish General Hospital
To maximize the healthcare value it generates, the Sir Mortimer B. Davis Jewish General Hospital investigated the appropriateness of performing hospital enterprise optimization by using a linear programming based analytics model to make decisions about patient inflow into its Emergency Department, its cancer treatment center, and its surgery programs. View summary
A Prescriptive Analytics Project for Maximizing Healthcare Value Generation at the Sir Mortimer B. Davis Jewish General Hospital 12 / 2 MB
A Proven Path for Improving Government Debt Collection
This issue paper describes a proven path to maximizing revenue collection using modern tools and techniques, improving processes and centralizing debt management.
A Proven Path for Improving Government Debt Collection 8 / 204 KB
Active asset management: enabling utilities to gain a competitive edge
This paper demonstrates how organizations that choose to adopt active asset management and an optimized network utility model can align, optimize and re-optimize their asset plans in near real-time to relieve ever-changing regulatory and stakeholder pressures, achieve operational excellence and increase customer satisfaction. View summary
Active asset management: enabling utilities to gain a competitive edge 12 / 988 KB
Agile for State Government: Separating myth from reality
As the traditional, “big bang” waterfall approach has demonstrated it can often be a path to failure before the project has even begun, this paper observes that some state agencies are making a compelling case for agile and experiencing significant benefits. Success will be dependent on agency investments in training, stakeholder engagement and communication and resource planning around agile methodology.
Agile for State Government: Separating myth from reality 2 / 215 KB
An Introduction to Health Information Integration
A first in a series of three white papers papers, this paper discusses how health information integration frameworks are merging disparate data into comprehensive health record views.
An Introduction to Health Information Integration 8 / 320 KB
Application Rationalization: a Powerful Catalyst for IT consolidation
This CGI white paper discusses how application portfolio rationalization is a powerful catalyst for state and local government IT consolidation and transformation initiatives when based on a rigorous assessment aligned with organizational goals and proactive efforts to manage change.
Application Rationalization: a Powerful Catalyst for IT consolidation 7 / 472 KB
Automated Advice Platforms: Using technology to power new methods of client advice and interaction
Automated Advice Platforms: Using technology to power new methods of client advice and interaction / 2 MB
Banking Application Modernization and Portfolio Management: Key Challenges and Success Factors
As part of their long-term strategic plans, banks are seeking to capitalize on their legacy applications. Learn how this can be accomplished through effective application modernization and application portfolio management.
Banking Application Modernization and Portfolio Management: Key Challenges and Success Factors 14 / 1 MB
Becoming a digital leader
Insights and recommendations to drive digital transformation in the utilities industry View summary
Becoming a digital leader 20 / 2 MB
Benefits-funded IT Modernization in Government

Projects funded through revenue increases and cost reduction can reduce risk and expedite new capabiltites for government.

Benefits-funded IT Modernization in Government 2 / 171 KB
Best-Fit Global Delivery: The Need to Deliver Both Flexibility and Consistent Results
This paper examines some of the challenges of working in the global market and the ways that organizations are adapting their operating models to survive and thrive.
Best-Fit Global Delivery: The Need to Deliver Both Flexibility and Consistent Results 9 / 1004 KB
Big Data Analytics in Retail and Consumer Services
This paper covers CGI’s big data analytics vision, approach and capabilities in the retail and consumer services industry. View summary
Big Data Analytics in Retail and Consumer Services 4 / 344 KB
Big data in action
The State of California’s Franchise Tax Board (FTB) administers both personal and corporate income taxes. FTB is in the midst of their Enterprise-Data-to-Revenue (EDR) project which seeks to increase their ability to use data to improve both tax compliance and customer service. FTB’s proactive Master Data Management approach identifies and organizes data at the front-end instead of the back end. This article, co-authored by FTB and CGI, appeared originally in CIO Story.
Big data in action 2 / 164 KB
BPS: The Next Frontier
The BPS industry continues to experience rapid growth, creating exciting opportunities as more companies discover the transformational impact of business process improvement. This paper takes a look at key BPS trends that are driving innovation and increased value, as well as challenges ahead, to help companies get more out of their BPS investment.
BPS: The Next Frontier 9 / 271 KB
Building an Effective Stay Back Team to Gain Maximum Value from an Outsourcing Agreement
This paper provides advice on defining and building the team, highlights industry best practices, and provides recommendations for the team's role, size and required skill set. View summary
Building an Effective Stay Back Team to Gain Maximum Value from an Outsourcing Agreement 7 / 142 KB
Business Process Services: A Successful Transition Is the Foundation of World-Class Outsourcing
In this paper, we examine five of the key transition- related questions that clients ask us during the Request for Proposal (RFP) process. The answers to these questions lie at the heart of what constitutes a successful business process services (BPS) transition, which in turn provides the foundation for a world-class BPS outsourcing engagement capable of achieving the client’s business case.
Business Process Services: A Successful Transition Is the Foundation of World-Class Outsourcing 9 / 399 KB
Business Process Services: A Value-Based Approach to Process Improvement and Delivery
Business models are no longer static. With ever changing technology, regulation and capital, it’s important for companies to remain responsive to market needs. This paper discusses a proven approach to process improvement, what to look for in a BPS provider, key success factors for success and real-life case studies of BPS at work across various industries.
Business Process Services: A Value-Based Approach to Process Improvement and Delivery 8 / 553 KB
Canada's Cybersecurity Legislation
In 2015, the Government of Canada introduced a number of legislative amendments and programs in an effort to keep pace with the digital economy and growing cyberthreats to Canadian businesses and citizens. This paper summarizes initiatives to help CGI’s clients keep pace with changing requirements and ensure their customer information is well protected. View summary
Canada's Cybersecurity Legislation 7 / 297 KB
CGI Collections360: A transformational approach to demand deposit account collections and recovery
This solution brief addresses how an increasing number of banks want DDA account recoveries included in a more integrated and comprehensive approach to customer debt management, account collections and recoveries.
CGI Collections360: A transformational approach to demand deposit account collections and recovery 4 / 181 KB
CGI Future Payments
CGI’s domain expertise helps financial organisations understand the impact and direction that digital banking is headed. View summary
CGI Future Payments 4 / 361 KB
CGI Transaction Banking
Improving client service and driving operational efficiency in transaction banking: opposing agendas or one and he same? View summary
CGI Transaction Banking 4 / 250 KB
Cloud Security for Federal Agencies
This paper explains how using a cloud provider that is certified through FedRAMP and GSA’s BPA for Infrastructure as a Service offers federal agencies real potential for improving efficiency and risk management in establishing their IT infrastructure in the cloud.
Cloud Security for Federal Agencies 6 / 564 KB
Communication service providers in the next decade
The bar has been raised for communication service providers (CSPs). The high barriers to entry in the former elite telecom industry have been torn down, leaving a brutally competitive market with new players. In addition, expanding service and product overlap among CSPs is making it more and more difficult to gain an edge. This paper examines the playing field and market dynamics, as well as strategy options for traditional legacy telecom providers seeking to transform into agile CSPs providing next generation services. View summary
Communication service providers in the next decade 13 / 300 KB
Convergence brings opportunity and risk
The high level preparedness required to mitigate both internal and external threats requires a more holistic approach that ensures cultural and behavioral change, as well as improved control and monitoring of operations. This paper examines recent drivers affecting security for utilities and offers a specific approach across people, process, technology and governance for addressing OT networks and facilities. View summary
Convergence brings opportunity and risk 12 / 6 MB
CSP DNA Evolution Journey: A Transformational Journey for Communication Service Providers
CGI has helped organizations worldwide take the first steps of their digital evolution journey. View summary
Customer Satisfaction, Cost Savings, Performance Improvement: A Clear Case for Moving to Multi-Channel Collections
Banks, credit card issuers, utility companies, retailers and other collectors of consumer debt can reduce collection costs, increase customer satisfaction and improve collection results with multi-channel digital communication. This white paper looks at several commonly expressed concerns about digital multi-channel communications for collections. It explains how each can be addressed and why multi-channel is a more sensible approach to collections for creditors and debtors alike.
Customer Satisfaction, Cost Savings, Performance Improvement: A Clear Case for Moving to Multi-Channel Collections 10 / 718 KB
Customer-centric default management - Taking collections to the next level
This issue paper describes how customer-centric default management can generate both short-term revenue improvements and long-term profitability when guided by proven methods and relevant experience.
Customer-centric default management - Taking collections to the next level 8 / 538 KB
Cyberprivacy and Cybersecurity for Health Data: Building confidence in health systems
Given that health data provides such a vital resource, but also contains some of the most sensitive information available, this paper offers key considerations for improving privacy and security postures in a continuously evolving landscape.
Cyberprivacy and Cybersecurity for Health Data: Building confidence in health systems 8 / 341 KB
Data to Diamonds Book Extract
This is an extract of CGI's book, "Data to Diamonds: Delivering Valuable Business Insights." It provides the table of contents and first chapter (Executive Summary-Drivers of Change). For information on obtaining a full copy of the book, created for our clients and partners, please visit www.cgi.com/d2d-book or email data2diamonds@cgi.com
Data to Diamonds Book Extract 12 / 2 MB
Data2Diamonds: Delivering Valuable Business Insights
This white paper provides a guide to the world of data and analytics, discussing how organizations can leverage the power of big data to improve and innovate, reach their objectives, and outperform their competition. Industry research and CGI’s experience indicate a steadily increasing need to leverage all information available to an organization to improve business results.
Data2Diamonds: Delivering Valuable Business Insights 12 / 874 KB
Don't expect a commercial ERP to do the government's job
Because the mission of state and local governments is to deliver services driven by policy and legislative mandates, they cannot operate like for-profit businesses. The level of transparency into financial, budgetary and human resource activities needed exceeds any private sector requirements. This paper discusses why these and other differences between the public and private sectors affect the type of ERP solutions needed to support the unique business of government.
Don't expect a commercial ERP to do the government's job 3 / 581 KB
Driving Competitive Advantage in Complying with the U.S. Department of Labor’s Fiduciary Standards
When the U.S. Department of Labor issued its new fiduciary rule in early April 2016 requiring all financial advisors to provide conflict-free advice on client retirement accounts, officials touted it as a means to protect the average investor. That may be true, but it is equally true that the rule has the potential to disrupt and upend the business models that U.S. financial companies and advisors have depended on for years. This white paper provides context for the new rule, guidance for financial institutions’ response, and recommendations.
Driving Competitive Advantage in Complying with the U.S. Department of Labor’s Fiduciary Standards 12 / 577 KB
Driving Customer Centric Collections
This paper discusses the changes driving customer centric collections. It explains the transformative concept of customer centricity within the collections area and the maturity model required to achieve it. It also probes the key capabilities required to make customer centric collections a reality and examines the current state of this new approach within a group of CGI financial industry clients.
Driving Customer Centric Collections 8 / 1 MB
Energy consumers drive the digital utility of the future
We’re entering an era of massive change in utility retailing. Fundamental shifts in how utilities are producing and selling electricity, gas and water are taking place, with distinctive differences in each sector. Customers are becoming electric energy producers (or prosumers) with the growing use of distributed generation systems like micro-turbines and solar panels. Across the industry, digitalization is at the top of the agenda. With the wide-scale deployment of smart meters, sensor devices and robotics, the key business issue is extracting value form the resulting deluge of data, and using it to create new offerings and services to the end customer. View summary
Energy consumers drive the digital utility of the future 24 / 1 MB
Enterprise Framework for Building the Transaction Bank of the Future
As more banks move into transaction banking, read about key strategies for success based on your organization’s strategic objectives and funding, as well as the capabilities critical to running an efficient, profit-driving transaction banking line of business.
Enterprise Framework for Building the Transaction Bank of the Future 12 / 859 KB
Essential Criteria for Selecting Contract Writing COTS Software
The unique, complex requirements of the U.S. Department of Defense introduce additional challenges for COTS-based programs, particularly for Contract Writing Systems. This paper presents four essential criteria for selecting such software: functionality, flexibility, auditability and sustainability. View summary
Essential Criteria for Selecting Contract Writing COTS Software 8 / 253 KB
Exploring the Business Case for Immediate Payments
View summary
Exploring the Business Case for Immediate Payments 18 / 1 MB
Friction-free energy: Digital transformation strategies for the utilities industry to navigate the energy transition
This white paper provides a detailed analysis of the challenges the global utilities industry faces as the current energy system slowly fades away and transforms into something new. It also investigates how technology is developing very quickly and explains how energy consumers are changing from grid connectors to “prosumers.” It concludes that the energy transition can be accelerated by using information and communications technology (ICT) as a game changer. View summary
Friction-free energy: Digital transformation strategies for the utilities industry to navigate the energy transition 12 / 3 MB
Health Information Integration: Assessing the Need for Integration
The second in a series of CGI white papers on health information integration, this paper discusses the importance, issues and processes involved in assessing your organization’s need for health information integration.
Health Information Integration: Assessing the Need for Integration 11 / 231 KB
Health Information Integration: Using Gap Analysis to Develop Relevant Solutions
This third and final paper in CGI’s series on health information integration discusses how a thorough gap analysis contributes to development of creative and relevant solutions.
Health Information Integration: Using Gap Analysis to Develop Relevant Solutions 12 / 385 KB
Healthcare Challenges and Trends
This white paper discusses key challenges and trends in healthcare. It is part of a series of papers on key aspects affecting the move toward an Enlightened Healthcare Ecosystem. The other papers focus on the Convergence of Health and Pharma and the need for Innovation in Health IT. View summary
Healthcare Challenges and Trends 6 / 416 KB
Healthcare Data Security, Part I: The problem with the future is the past
For more than a decade, U.S. healthcare and related enterprises have struggled to comply with the data privacy requirements of government regulations, not entirely for technical reasons, but also because the healthcare industry historically and culturally has been a user of technology that stands apart from business governance. This paper discusses new imperatives for healthcare data security and provides a prescription for improved protection. View summary
Healthcare Data Security, Part I: The problem with the future is the past 4 / 224 KB
Healthcare Data Security, Part II
Meeting the expectations of digitally aware consumers, improving patient care, adopting new medical devices and technologies, and complying with evolving requirements all demand the protection of patient privacy. This paper explores the security challenges that come with these new demands, and the need for new and creative ways to address health cybersecurity and privacy, both inside and outside of the data center. It follows the paper, Healthcare Data Security: Part I, The Problem with the Future is the Past. View summary
Healthcare Data Security, Part II 3 / 243 KB
Industry 4.0: Making your business more competitive
This paper answers the crucial questions related to Industry 4.0—from what the Industry 4.0 concept represents and why it belongs on the C-level agenda, to the challenges, benefits and ways to implement this approach to gain a competitive advantage. View summary
Industry 4.0: Making your business more competitive 24 / 3 MB
Innovation in Healthcare IT
This paper discusses the need for innovative IT solutions for better healthcare. It is part of a series of white papers on key aspects affecting the move toward an Enlightened Healthcare Ecosystem. The other two papers focus on Healthcare Challenges and Trends and the Convergence of Healthcare and Pharma. View summary
Innovation in Healthcare IT 7 / 291 KB
Issue Brief - Transforming your global trade business for the future
Read how to take trade banking systems and infrastructure to the next level and the five basic missteps to avoid. View summary
Issue Brief - Transforming your global trade business for the future 2 / 97 KB
IT Governance
CGI’s approach and experience in using governance to drive business value within managed services engagements. View summary
IT Governance 8 / 555 KB
IT Security Governance – A holistic approach
IT security governance binds core elements of cyber defense and risk management—providing organizations with a holistic approach. This paper presents the approaches to help organizations develop effective IT security governance processes. View summary
IT Security Governance – A holistic approach 8 / 1 MB
It’s Time to Move Forward with Customer-Centric Default Management
CGI interviewed default management executives at more than 20 leading financial institutions and communications firms across North America, South America and Europe to gain insight into their current goals, challenges and opportunities in customer-centric default management. The new study revealed that companies are moving toward customer-centric default management to improve the customer experience and customer retention, and maximize effectiveness across the default lifecycle.
It’s Time to Move Forward with Customer-Centric Default Management 6 / 827 KB
Managing Federal Emergency Grant Funds
In recent years, natural and human-induced emergencies have taken a significant toll on communities across America. In the wake of such crises, it is clear that timely, efficient and accountable distribution of emergency federal grant funds has become increasingly critical. This paper discusses common challenges and offers recommendations for approaching systems, processes and transparency mechanisms to begin distribution of needed recovery funds more rapidly, efficiently and openly.
Managing Federal Emergency Grant Funds 7 / 366 KB
Managing Innovation to Sustain Growth and Prosperity: How local governments can spark technology innovation while mitigating risk
This white paper discusses the need for U.S. local governments to balance innovation spark with technology sprawl, and offers suggested tools and techniques that help ensure proper governance.
Managing Innovation to Sustain Growth and Prosperity: How local governments can spark technology innovation while mitigating risk 6 / 1 MB
Modeling the Relation Between Driving Behavior and Fuel Consumption
In this paper, learn how the relation between driving behaviour and fuel consumption can be analyzed and modelled to help companies assess the effectiveness of eco-driving coaching services for professional drivers. View summary
Modeling the Relation Between Driving Behavior and Fuel Consumption 10 / 698 KB
Multisource Management in the Cloud Age: Keys to MSI and SIAM success in hybrid IT environments
IT delivery has been evolving from a traditional on-premises model to a hybrid model using diverse service providers and cloud-based delivery methods. As this trend accelerates, an effective function for managing this complex IT environment quickly becomes a critical success factor. This paper describes a comprehensive approach for Multi-Source Integration/Service Integration and Management (MSI/SIAM) in the cloud age. View summary
Multisource Management in the Cloud Age: Keys to MSI and SIAM success in hybrid IT environments 6 / 306 KB
Navigating the Federal Cloud
Moving workloads to the cloud is more than a lift and shift exercise to cut costs. It’s a total makeover that requires a trusted partner. This article featuring CGI Federal first appeared in Unleashing IT Volume 4, Issue 2, and online at: www.UnleashingIT.com/integrated
Navigating the Federal Cloud 2 / 2 MB
Opportunities for blockchain in the energy sector

The premise that blockchain has the potential to redistribute markets and redefine the entire economy is one that is widely shared today. Over the past three years, more than 2,500 patents relating to this technology have been filed. In the first quarter of 2016 alone, more than $1 billion was invested in blockchain start-ups and the World Economic Forum even maintains that 10% of global GDP could be created on blockchain platforms in 2025. In the light of this huge, emerging trend, organizations are beginning to ask the question: Is blockchain a threat or an opportunity?

View summary
Opportunities for blockchain in the energy sector 28 / 2 MB
Optimized Network Utilities and Demand Response
Grid networks and customer behavior are undergoing a paradigm shift. Utilities must be at the forefront of this change and become flexible energy entities. Demand response can be seen as a tool to help utilities through this shift.
Optimized Network Utilities and Demand Response 1 MB
Order Orchestration
With the advent of IP-based products and services and a significant increase in competition, CSPs will be introducing an avalanche of heterogeneous products and services. Turning order orchestration to a competitive advantage is key to CSP success and, in some cases, even survival in the highly competitive CSP environment. The paper examines the ramifications on dynamic order orchestration and different strategies CSPs can adopt.
Order Orchestration 20 / 2 MB
Predictive Analytics
This paper discusses how predictive models are built, ideal situations for applying them, calculating their return on investment, key predictive modeling trends and more. View summary
Predictive Analytics 6 / 148 KB
RCDA: Risk- and Cost-Driven Architecture
This paper discusses the principles and practices behind CGI’s Risk- and Cost-Driven Architecture (RCDA), an agile solution architecture approach that accommodates the level of responsiveness needed in today’s fast-moving business world.
RCDA: Risk- and Cost-Driven Architecture 8 / 4 MB
Real-Time Payments: The Unstoppable Tide
This paper provides a framework for organizations evaluating methods to meet real-time payment demands. View summary
Real-Time Payments: The Unstoppable Tide 8 / 286 KB
Realizing the Value of Customer Information: Lessons from Consumer Banking Success Stories
This paper examines what lessons can be drawn from the practical actions the banks take to drive business value from change management strategies and technology decisions.
Realizing the Value of Customer Information: Lessons from Consumer Banking Success Stories 5 / 370 KB
Reshaping the energy market: The changing role of market facilitation and emerging market designs
The energy transition has an impact on the energy market and the way the market is facilitated. As the energy transition, driven by digital transformation gathers momentum, a new market model is emerging. The changes that are underway are transforming market arrangements between all players and revenue streams. View summary
Reshaping the energy market: The changing role of market facilitation and emerging market designs 8 / 729 KB
Reshaping the Energy Market: The Impact of New Central Market Systems and the Role of Central Market Facilitation
While energy markets have been changing for a long time, the impact of this transition on market roles is now more evident than ever before. This white paper discusses how the changing role for markets is driven by new technology applications and the need to move to a low carbon economy. The shift is now to a decentralized and optimized energy market, where consumers will play a central role in both managing the grid and adopting next-generation energy-related services. This is driving a paradigm shift in both market facilitation and market roles, and the energy market will have to evolve with these changes.
Reshaping the Energy Market: The Impact of New Central Market Systems and the Role of Central Market Facilitation 8 / 6 MB
Reshaping the Energy Market: The Impact of New Central Market Systems and the Role of Central Market Facilitation
View summary
Reshaping the Energy Market: The Impact of New Central Market Systems and the Role of Central Market Facilitation 8 / 6 MB
Retiring the mainframe
CGI’s successful approach in helping clients reduce costs and increase competitiveness View summary
Retiring the mainframe 4 / 202 KB
Road to Revenue
The Road to Revenue: Understanding what Corporates want from their Banks Universal banks are investing in corporate banking to increase revenue, improve return on equity (ROE) and access valuable sources of liquidity. The gtnews Transaction Banking Survey, sponsored for the past two years by CGI, is tracking the outcomes of these investments. View summary
Road to Revenue 24 / 2 MB
Sanctions Compliance
Financial institutions need to meet rising sanctions compliance demands without disrupting customer service or incurring inordinate costs. While robust filtering technology is essential to managing compliance, the most cost-effective approach combines intelligent technology, people and processes while fostering self-learning and improvement in all three components. This white paper describes this three-pronged approach designed to help organizations reduce compliance risk and cost, while ensuring customer satisfaction. View summary
Sanctions Compliance 7 / 360 KB
Securing the mobile enterprise
Enterprise IT security in the “mobile age” is not what it used to be. The evolution from personal computers to personal devices in the workplace creates new and significant vulnerabilities and risks. This paper explores the mobile enterprise ecosystem, discusses key security concerns and shares defense strategies to ensure security in the mobile age.
Securing the mobile enterprise 13 / 435 KB
Shared Services in Government: Critical Success Factors for Sustainability
Government organizations face significant obstacles that make it difficult for leaders to keep the mission in focus. Reduced funding, doing more with less, the duplication of IT operations within a myriad of component agencies, a lack of integration between key legacy applications and newer web-based systems all highlight the need for shared services. As a comprehensive delivery model, shared services has grown into an increasingly attractive alternative across the globe. In this white paper, we explore a history of shared services in the U.S. federal government, explore different types and added complexities for government shared services and provide recommendations to help create successful, sustainable shared services.
Shared Services in Government: Critical Success Factors for Sustainability 5 / 563 KB
Striking the Balance Between Risk and Reward in Payments Modernization
Staying competitive in financial services requires meeting ever-increasing customer expectations for digital convenience. Payment systems, at the heart of this equation, must be nimble enough to support new market demands. While outdated legacy payment systems can be problematic, wholesale replacements can be prohibitively costly and time consuming. Modernization-in-place allows banks to balance both risk and reward by maximizing existing technology investments while moving forward incrementally toward their transformation visions. View summary
Striking the Balance Between Risk and Reward in Payments Modernization 6 / 230 KB
The Advisor's Robo: Providing well-rounded financial advice and servicing through automated technologies
While robo-advice may account for only a fraction of the total assets under management today, it is a technology that is here to stay—but not in the way that has dominated news stories. Rather than supplanting the financial advisor with technology, firms need to leverage new multi-channel automation to empower their advisors to focus on value-added, relationship-building activities. In this paper, we look at how wealth management players can focus on getting to the right combination of human advisors and automated investment advisory solutions in a hybrid model that seamlessly integrates the two.
The Advisor's Robo: Providing well-rounded financial advice and servicing through automated technologies 10 / 2 MB
The Agile Culture Shift: Why Agile Isn't Always Agile
Agile is the perfect catalyst for reshaping software development but it is extremely challenging to execute in traditional organizations. Learn more about what you need to create an “agile-friendly” culture. View summary
The Agile Culture Shift: Why Agile Isn't Always Agile 8 / 415 KB
The Case for Centralized Collection Management within a Government Environment
This paper demonstrates that in a centralized collection environment where economies of scale are present, significant efficiencies can be gained to enable government to collect more of the liabilities that are owed.
The Case for Centralized Collection Management within a Government Environment 16 / 545 KB
The Cloud-Enabled Enterprise: A Set of Transformation Strategies
In this second-in-a-series of CGI white papers on transitioning to a “cloud-enabled enterprise,” learn about the 10 transformation strategies CGI recommends in managing the complex transition to a cloud-enabled enterprise.
The Cloud-Enabled Enterprise: A Set of Transformation Strategies 832 KB
The Cloud-Enabled Enterprise: Developing a Blueprint and Addressing Key Challenges
This first-in-a-series of papers on building a cloud-enabled enterprise addresses the initial stage in the transformation process—developing and implementing a cloud-enabled enterprise blueprint.
The Cloud-Enabled Enterprise: Developing a Blueprint and Addressing Key Challenges 8 / 824 KB
The Convergence of Health and Pharma
This paper discusses challenges faced by the healthcare and pharmaceutical sectors, their close association, and the need for them to converge to find common, workable solutions. It is part of a series of white papers on key aspects affecting the move toward an Enlightened Healthcare Ecosystem. The other two papers focus on Healthcare Challenges and Trends, and the need for Innovation in Health IT.
The Convergence of Health and Pharma 6 / 202 KB
The critical EPMO: Enterprise Program Management Offices
This paper explores one solution that offers an effective way forward—the independent Enterprise Program Management Office (EPMO). This model is based on the core concept that organizations need to be served by IT, not the other way around—something that current frameworks ignore. Too often, the original mission served by an IT project is marginalized or deprioritized while managers focus on the technology itself—a common situation that puts the roles of government agencies, project managers and their IT vendors out of balance.
The critical EPMO: Enterprise Program Management Offices 7 / 160 KB
The Demand Response Paradox
The grid is changing. The nature of generation is changing. Customers are changing and markets and control systems also need to change. Demand response has been used historically and has a lot of value to provide in the future. This paper discusses the demand response paradox.
The Demand Response Paradox 12 / 1 MB
The Drive to Electronic Remittance Exchange
This paper presents comparisons in B2B remittance exchange processes in the U.S. and Europe, spotlight certain economies, and highlight recent developments with respect to extended remittance information and its future implications for stakeholders in the financial value chain. View summary
The Drive to Electronic Remittance Exchange 12 / 348 KB
The Future of Public Sector ERP is Agile Cloud-Enabled Services (ACES)
This paper describes the evolving market for public sector ERP deployment models and advocates the need for a flexible ecosystem, named Agile Cloud-Enabled Services (ACES), to serve the diverse requirements of governments of all sizes.
The Future of Public Sector ERP is Agile Cloud-Enabled Services (ACES) 7 / 263 KB
The Importance of Markets and Policy to Demand Response
This paper focuses on the link between supply and demand, and also the monetization of demand response. In order to facilitate this, we have to have policies in place that recognize its potential, guide its implementation, provide ways to measure its success and incentivize its use.
The Importance of Markets and Policy to Demand Response 12 / 479 KB
The need for better self-diagnoses by health systems: Preventing adverse events by mining “triggers” in patient data
According to the Institute for Healthcare Improvement (IHI), hospitals need more effective ways to identify events causing harm to patients, to quantify the degree and severity of harm, and to select and test changes to reduce harm. While there has been slow progress toward proactive prevention of adverse events, an innovative solution based on the IHI’s Global Trigger Tool offers great promise. This new Patient Safety Service identifies what has gone wrong and supports patient safety teams in improving clinical care processes. With the application of advanced analytics, it may even catch adverse events before they lead to patient harm. View summary
The need for better self-diagnoses by health systems: Preventing adverse events by mining “triggers” in patient data 6 / 405 KB
The Next Generation of Government Debt Collection Practices
This issue paper provides an overview of current and emerging best practices in government debt collections. It is intended to help government collection managers and executives evolve their organizations to better meet current and future stakeholder needs.
The Next Generation of Government Debt Collection Practices 8 / 2 MB
The Past Predicts the Future: Leveraging Behavioral Data to Improve Decision-Making
As accurate forecasting and profitability play an increasingly important role in customer relationship management, organizations need more sophisticated techniques to improve originations, marketing and customer service campaigns now and into the future. By utilizing a hybrid approach of traditional credit and behavior scoring models, companies can apply behavior modeling to the up-front credit management process, so they can implement a more knowledge-based strategy to make credit and treatment decisions.
The Past Predicts the Future: Leveraging Behavioral Data to Improve Decision-Making 2 / 46 KB
The Power of Combining Big Data Analytics with Business Process Workflow
Learn how the combination of big data analytics, business process workflow and smart people with the right skills can deliver sustained and measurable success.
The Power of Combining Big Data Analytics with Business Process Workflow 10 / 486 KB
The Value of Optimization in Asset Management
The discipline of Enterprise Asset Management (EAM) is emerging as a mainstream expectation for many organizations. Those who have evolved their EAM approach over the last several years have reported benefits. This white paper examines how asset optimization helps improve financial performance for utilities through increased returns on investment and reduced costs, while preserving asset value and ensuring long-term realization of organizational objectives.
The Value of Optimization in Asset Management 8 / 250 KB
Thriving in the "New Normal" for Tax Administration

This paper discusses how tax agencies can identify specific revenue collection initiatives and begin to build the business case for IT modernization while developing a framework, and the momentum, to achieve short-term and long-term goals.

Thriving in the "New Normal" for Tax Administration 14 / 364 KB
To Cloud or Not to Cloud
This issue brief provides a blueprint for helping U.S. government agencies better understand the changing cloud technology landscape, and triage their existing application and services portfolios to determine which best belong in which environments.
To Cloud or Not to Cloud 2 / 546 KB
Tomorrow's Force
With resources strained as far as they can go, police forces recognize the need to shift from traditional, reactive policing to a more proactive model. This means changing processes and adopting new technology so an officer’s time can be focused on tasks with the greatest impact. This white paper reviews some of the new ways police forces are working, as well as the technologies that are helping to advance those processes. View summary
Tomorrow's Force 12 / 1 MB
Transforming Default Management into a Strategic Asset
As companies look to increase productivity in every facet of their operations, default management functions—such as collections, recovery and loss mitigation—offer real potential for gains. Effective strategies supported by the right processes and advanced technology can help companies recover more revenue, better manage risk and boost customer retention, all while improving compliance and reducing costs. View summary
Transforming Default Management into a Strategic Asset 137 KB
Trends in Managed Services in Tax Administration
This issue paper reviews the findings of a joint survey by CGI and the Federation of Tax Administrators asking senior tax administration information technology managers about their current and planned use of managed services.
Trends in Managed Services in Tax Administration 8 / 314 KB
Using Behavioral Sciences to Improve Debt Collection
This paper addresses how companies have a significant opportunity to dramatically improve default management outcomes, including decreasing past due accounts and increasing dollars collected, by employing behavioral science techniques and predictive modeling to improve collections decision-making. View summary
Using Behavioral Sciences to Improve Debt Collection 6 / 1 MB
Why Managed Services and Why Not Staff Augmentation?
While staff augmentation can lower costs, organizations only pay for inputs – there's no incentive for the provider to lower risks or guarantee improved operations. In contrast, true managed services delivers outcomes aligned with business objectives. This paper provides an overview of why the managed services model is superior to staff augmentation. View summary
Why Managed Services and Why Not Staff Augmentation? 6 / 126 KB
Winning the Battle in Corporate Banking
Since the financial crisis of 2008, corporate and institutional banking has been viewed by universal banks as a key focus area for profitable growth based on its lower capital requirements and strong client franchises. This growth, however, has proved elusive due to increasing competition, as well as shifting client demands. A complex regulatory environment, emerging global standards, and real-time transactions also have driven up costs and impeded growth. So, how is the landscape changing and how should corporate banks respond? View summary
Winning the Battle in Corporate Banking 20 / 2 MB
“Keeping Up” versus “Stepping Up”
This paper takes a look at what leading companies are doing to drive market leadership through their IT investments and provides recommendations for those that seek to do the same. View summary
“Keeping Up” versus “Stepping Up” 11 / 830 KB