National Retail Federation (NRF) Big Show 2018

Join us at NRF 2018 for the launch of the new CGI Retail Xp360 platform

Retail’s Big Show in New York City is back. The National Retail Federation’s (NRF) flagship event brings together the retail community to experience the industry’s latest trends, technologies and solutions. This year, CGI will launch the new CGI Retail Xp360 platform at the NRF Innovation Lab and share our vision for digitally enabling a best-in-class customer experience.

  • Connect with CGI experts from across the globe in the Retail 2020 area of the Innovation Lab (Level 4). Visit our booth to learn how we can help you improve the customer experience, drive innovation and accelerate your digital transformation initiatives.
  • Don’t miss CGI’s Jean-Baptiste Branquart and Gianni Rino take the “Innovation Stage” on Sunday, January 14, from 11:30 a.m. to 12:00 p.m., to talk about “Bridging the gap: Retail's physical and digital worlds”.
  • To know more, follow us on Twitter and LinkedIn.
NRF Innovation Lab – Retail 2020 area (Level 4)
Jacob K. Javits Convention Center
655 W. 34th Street
New York, NY 10001
Jan 14–16, 2018
The Innovation Lab is open daily from 10:30 a.m. to 5:00 p.m.

CGI’s executives and local leaders meet face-to-face every year with business and IT leaders to hear their perspectives on the trends affecting their organizations and the implications for their business.

In 2017, we spoke with more than 1,300 leaders across 10 industries and 17 countries. The resulting CGI Client Global Insights demonstrate an even greater urgency for clients to transform to meet the digital expectations of their customers and citizens.

In the retail and consumer services industry, the findings reveal that digital transformation is imperative to meet increasing customer expectations, leading to digital strategies and investments required for holistic transformation. Download a copy of the Retail and Consumer Services summary report, or request the complete report.

To hear more about the industry insights, don’t miss CGI’s session on “The what and how of digital transformation: Three consumer expectations to meet now” by Jean-Baptiste Branquart and Gianni Rino on Sunday, January 14, from 11:30 a.m. to 12:00 p.m. at the Innovation Stage (Level 4).

The digital revolution is transforming retail. The ability to shop anytime, anywhere and across any channel is driving higher customer expectations and an increased need for personalization. Delivering a more seamless customer experience across the omni-channel has become critical.

CGI is at the forefront of this revolution, helping retail and consumer services organizations offer a seamless, real-time and personalized customer experience.

Through the use of devices that incorporate the latest technologies, CGI’s Retail and Consumer Services Center of Excellence (CoE) in Lille, France, demonstrates, in a real-store environment, how retail and consumer services organizations can look into the future and reinvent every stage of the customer experience journey to offer differentiated experiences to their customers.

Visit us at the Innovation Lab (Level 4) to take a virtual tour of the CGI Retail and Consumer Services CoE.

Developed at the CGI Retail and Consumer Services CoE, CGI Retail Xp360 is a comprehensive solution that enables retail and consumer services organizations to offer an innovative, personalized and seamless customer experience that consistently delivers on their brand promise.

It provides an integration layer to retrieve and exchange real time, personalized customer information, eliminating the boundaries between channels.

Through a set of configurable modules, the CGI Retail Xp360 platform enables retail and consumer services organizations to exceed customer expectations by personalizing offers and tailoring interactions to each individual customer.

Join us at the Innovation Lab (Level 4) to experience how the CGI Retail Xp360 platform can make you more customer-centric.

To deliver on their brand promise, retail and consumer services organization also need a solid end-to-end supply chain, fully integrated with the ecosystem of partners in the value chain and designed to meet their customers’ expectations.

CGI’s Supply Chain Center of Excellence (CoE) in Lyon, France, helps clients worldwide transform their supply chains and ecosystems through advanced digital technologies. By showcasing all the latest technologies and featuring end-to-end processes, it enables retail and consumer organizations to envision how to enhance processes at every step in the value chain—from suppliers to the end customer—while deep-diving and brainstorming with CGI’s experts.

Meet us at the Innovation Lab (Level 4) to learn more about CGI’s Supply Chain CoE.


Gianni Rino, Global Retail and Consumer Services Lead

Gianni Rino is the global industry lead for CGI’s retail and consumer services portfolio.
A retail and consumer services industry expert with over 25 years of experience, Gianni has delivered large-scale and innovative solutions across the entire value chain for some of the world’s largest organizations. Today, Gianni consults with retail and consumer services clients on strategy, including digital transformation, omni-channel commerce and business and IT roadmaps to help them address their priorities and maximize value.
+1 514 889 5765
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Jean-Baptiste Branquart, Vice President, Retail and Consumer Services, Global CoE Lead

Jean-Baptiste Branquart is responsible for CGI’s global Retail and Consumer Services Center of Excellence in Lille, France. Over the last two decades, Jean-Baptiste has developed strong expertise in the retail industry and, since 2009, omni-channel, customer experience and digitalization have been central to his work. His role is focused on enabling clients to enhance the quality of customer experience, leverage information from all channels to strengthen their customer relationships and help them consistently deliver on the brand promise.
+33 6 03 40 29 78
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Stephan Leblanc, Vice President, Global Manufacturing, Retail and Consumer Services Lead

Stephan leads the development and execution of the market strategy for the manufacturing and retail and consumer services industries and supports business development activities. Stephan joined CGI in 2006 after 11 years at Caterpillar in various roles, from working on the plant floor to distribution channel optimization, strategy and business development.
+1 514 233 6394
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