In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.
In a global economy hooked on credit, credit management is more important than ever before. As banks and financial institutions work to transform their credit management operations, getting it right means rethinking the customer journey.
Each year, CGI meets face-to-face with business and IT leaders to hear their views on the trends affecting their organizations. In 2018, we conducted 135 in-person interviews with retail banking executives to learn more about their top trends and priorities.
CGI’s latest global financial consumer survey builds on our previous three years of research reports, which track consumer preferences for financial services, along with their satisfaction and acceptance of emerging non-bank alternatives from FinTech innovators.