As embedded finance transforms the banking landscape, we share some insights to help you think about its impact on your organization and navigate the change.
CGI is addressing these challenges through the use of artificial intelligence (AI) and machine learning (ML), and this is creating new opportunities to improve the customer experience in collections.
CGI is confronting the industry’s need for process automation head-on with the release of our next-generation credit management platform, CGI Credit Studio. Utilizing workflows modeled with BPMN, CGI Credit Studio leads to significant improvements to credit operations.
In this paper, we share insights for helping financial institutions become more flexible, agile and resilient, uncover how platform investments can meet evolving their customer needs, and show the key role that strategic IT partnerships play for long-term success.
Forward-looking companies are reprioritizing and evolving their default management operations. This paper explores the future of default management and offers insight into making the transition from legacy to more modern default management capabilities.
In 2020, we conducted in-person interviews with 111 client executives within retail banking, who indicate a continued focus on increasing customer adoption of digital as a primary channel.
In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.
In a global economy hooked on credit, credit management is more important than ever before. As banks and financial institutions work to transform their credit management operations, getting it right means rethinking the customer journey.
Each year, CGI meets face-to-face with business and IT leaders to hear their views on the trends affecting their organizations. In 2018, we conducted 135 in-person interviews with retail banking executives to learn more about their top trends and priorities.