Central and federal government

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In 2020, we conducted in-person interviews with 198 client executives across 16 countries, who indicate a continued focus on meeting citizen expectations. Interviews were conducted before and after the pandemic declaration by the World Health Organization (WHO) on March 11...

In 2019, we conducted in-person interviews with 221 client executives in central and federal government who report that becoming a digital organization remains top of mind, cybersecurity continues as a constant factor, and data analytics is the fastest growing area...

Each year, CGI meets face-to-face with business and IT leaders to hear their views on the trends affecting their organizations. This report analyzes and summarizes the responses of 204 government executives.

In 2017, CGI conducted 392 in-person interviews with government clients to hear more about their top trends and priorities.

Commercial Off-the-Shelf (COTS) software promises substantial savings and reduced risk for large IT programs, but often falls short in meeting the unique and complex requirements of the Department of Defense (DoD). Success depends on DoD’s ability to assess how solution...

This paper addresses how companies have a significant opportunity to dramatically improve default management outcomes, including decreasing past due accounts and increasing dollars collected, by employing behavioral science techniques and predictive modeling to improve collections decision-making.

Shared services or Shared Services Center (SSC) refer to a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service and is focused on defined business functions. These functions are supported by information technology...

Shared services or Shared Services Center (SSC) refer to a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service and is focused on defined business functions. These functions are supported by information technology...

With resources strained as far as they can go, police forces recognize the need to shift from traditional, reactive policing to a more proactive model. This means changing processes and adopting new technology so an officer’s time can be focused...