Central and federal government

In 2017, CGI conducted 392 in-person interviews with government clients to hear more about their top trends and priorities.

Commercial Off-the-Shelf (COTS) software promises substantial savings and reduced risk for large IT programs, but often falls short in meeting the unique and complex requirements of the Department of Defense (DoD). Success depends on DoD’s ability to assess how solution...

This paper addresses how companies have a significant opportunity to dramatically improve default management outcomes, including decreasing past due accounts and increasing dollars collected, by employing behavioral science techniques and predictive modeling to improve collections decision-making.

Shared services or Shared Services Center (SSC) refer to a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service and is focused on defined business functions. These functions are supported by information technology...