Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, IT spending and investment plans. In 2019, we conducted in-person interviews with 96 client executives in health and life sciences who cite becoming a digital organization to meet patient and customer expectations is top of mind, along with cybersecurity, optimizing operations, interoperability, health reform and mergers and acquisitions.

Becoming digital and protecting data remain the top trends

Once again this year, health and life sciences executives cite becoming digital to meet customer and citizen expectations, and protecting data and equipment, as the first and second most impactful trends, respectively.

 

2019 health and life science top trends by impact

In 2018, transforming the patient and customer digital experience topped the industry trends, followed by cyberprivacy and cybersecurity, budget pressures, mergers and health reform.

 

2018 year-on-year comparison - Protecting through cybersecurity was the top industry trend for 2018

 

Key findings

Enterprise strategies lag other industries, and results are taking time

Health and life sciences digital transformation 2019
*Includes enterprise strategy and enterprise strategy extending to external ecosystem

Eighty-five percent of health and life sciences executives indicate having a digital strategy in place, with 32% of those not yet at the enterprise level. Fifty-three percent have strategies for their own enterprise and extending to their external ecosystem, and just 6% of those are producing results, one of the lowest percentages across industries.

  Explore how organizations are gaining value from their enterprise digital transformation strategy.

Cultural change and change management is the top challenge

“Cultural change and change management” continues to be the top barrier to digital transformation for the third straight year.

Cloud usage outpaces many industries

Health and life sciences cloud usage 2019
Percentages represent "yes" answers. Executives can select multiple cloud usage types. "No" and "other" answers are not shown.

At 86%, health and life sciences executives indicate a level of usage of cloud-based solutions that exceeds the global average across industries (76%), outpacing most sectors. Additionally, they indicated how their organization’s cloud usage is divided between private, public and hybrid clouds (as shown in the above chart).  When asked if their organization has mechanisms in place to locate where key data assets are stored in the cloud, 36% do not have clarity on this question.

Benchmarking clients’ satisfaction with their own IT organization

Benchmarking clients’ satisfaction with their own IT organization
Scores from 1 to 10, with 10 most satisfied (showing 3 out of 10 available attributes)

For the second year, business and IT executives interviewed ranked their satisfaction with their own IT organizations based on the 10 key attributes of a world-class IT organization. Overall, satisfaction with internal IT is low in this industry, at an average level of 7 out of 10, consistent with the global average across industries.

CGI can provide clients with a discussion of all available benchmarking, including each client’s positioning, on topics such as digital maturity, IT spending, IT satisfaction, innovation investments and more. Contact us to learn more.

Learn how CGI helps clients on their journey to world-class IT.

View infographic summary

 

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Also see the industry summaries for our 2018 and 2017 CGI Client Global Insights.