Multi-channel, end-to-end banking management

CGI’s RFS Retail Banking solution delivers multi-channel, end-to-end banking functionality to both traditional and non-traditional financial institutions, including credit unions, trusts and banks. It serves not only as a core solution for managing your banking activities but also as an integration point for CGI HORIZON banking solutions, including customer relationship management, loan origination, delinquency management and query management, as well as other third-party solutions. With RFS Banking, you can build a robust, custom solution uniquely suited to your business needs while benefitting from increased efficiency, automation and scalability.

Features of RFS Retail Banking

RFS Retail Banking is a fully managed solution that supports cash dispensing and branch teller functions, as well as multiple channels, including online and call center banking. Key features include the following:

RFS Designer – Build your institution

  • Define your financial institution and branches 
  • Define product and services (benefits, classifications, products, base rates) 
  • Set defaults (define fields and default values) 
  • Select and activate features and functions 
  • Define general conditions and business rules

RFS Production – Comprehensive cash dispensing and teller functionality

  • Account creation and maintenance (for demand, registered, term, loan and mortgage accounts) 
  • Transactional banking, including automated transfers 
  • End-of-day balancing and automated postings

RFS Retail Banking can be integrated not only with CGI HORIZON banking solutions, but also with the following and more:

  • Online mobile and phone banking 
  • Card issuer services 
  • ATM and POS acquirer services 
  • Clearings and direct deposit 
  • Customer statements and CRA reporting

To learn more, contact us.