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From customer contact to fieldwork completion, complex field service and reliability-centered operations require real-time consolidated data for maximum visibility of operational intelligence. CGI’s PragmaCAD® solution provides a flexible workflow automation environment for improvements in service availability, field productivity, and resource optimization critical to the growing demands of a virtual connected workforce.
FEATURES
PragmaCAD offers a broad range of features that include the following:
• Inter-departmental and multi-business dispatch coordination and management
• Visibility and tracking for short- and long-term monitoring of work processes and field resources
• Optimization and redistribution of workload based on intelligent business rules, best practices and street-level routing
• Automation of resource scheduling, and workload and route optimization
• Timely scheduling and planning results based on real-time information
• Appointment scheduling and availability management for optimal capacity control
• GPS tracking capabilities and dynamic online mapping
• Store and Forward capability for data integrity where wireless out of coverage conditions are common
BENEFITS
Benefits of PragmaCAD include the following:
• Proactive management of short- and long-cycle work
• Lower operational costs through productivity gains, reduced overtime and improved contractor management
• Improved appointment window reliability with effective capacity control
• End-to-end automation of routine and complex work
• Enhanced security and safety of field personnel
• Improved field productivity and response times
• Simplified business processes and user convenience
• Centralized dispatch, scheduling and planning operations
• Increased visibility, compliance and streamlined workflows
To learn more, contact us.