CGI Case Management is a solution that is built to support decision-intensive environment. It is a secure, web-based solution that enables operational excellence for both standard and ad-hoc case processes.


CGI Case Management offers a broad range of features including:

  • Workflow automation
  • Communication and collaboration
  • Document management
  • Decision making
  • Contact Management
  • Operational and Case Reporting


Benefits of CGI Case Management include the following:

  • Configurable. Menu-driven changes can be made quickly and easily by business domain experts. As a result, there is no need to engage in long, high-risk IT development efforts.
  • Complete. Secure, web-based solution automates workflow, standardizes document management, improves data capture, facilitates case collaboration and enhances performance reporting.
  • Uniform. Template-driven document and form creation can incorporate standard terms and conditions, as well as optional clauses, and improve uniformity across the case management lifecycle.
  • Fast: Short, iterative project cycles with subject matter experts contributing directly to configuration ensures excellent fit with organizational requirements and rapid time to value.
  • Secure. Role-based permissions allow organizations to maximize management control over rules, processes and the case life cycle.
  • Transparent. Fully transparent case management processes facilitate analysis, change management, reporting and auditing.
  • Accurate. Web-based smart forms with embedded logic eliminate the need for re-keying data, thereby improving data capture and accuracy.
  • Insightful. Data from external sources and applications can be incorporated to provide the complete information necessary for informed decision-making.
  • Dynamic. Since complex data found in each case may determine case-specific operational requirements, the solution supports a dynamic processing environment.

To learn more, contact us.