Optimizing multi-skilled, multi-activity workforces

CGI’s Asset & Resource Management (ARM) 2 resource management solution provides an enterprise scheduling and dispatch function that automatically generates optimized work schedules across the organization. It includes the following product offerings:

SCHEDULER

Scheduler allows utilities to manage commitments with confidence by identifying priorities, geographic locations and the skills necessary to perform any work.

BENEFITS AND HIGHLIGHTS

  • A proven solution for all work types: From construction to maintenance and service orders
  • The ability to plan, schedule and dispatch complex construction and maintenance work in processes uniquely geared for transmission and distribution (T&D) operations
  • Optimized work scheduling and appointment-making throughout the work life cycle
  • Enterprise-wide visibility of work progress and availability
  • Elimination of operational silos and maximization of efficiency for construction and maintenance tasks
  • Real-time monitoring
  • Enhanced customer satisfaction
  • Single point of scheduling
  • Reduction in labor, fuel and equipment costs

OPTIMIZER

Optimizer offers an enterprise view of all work and resources, while continuously assessing and optimizing schedules based on the changing priorities of work and a crew’s current status, location and skill set.

BENEFITS AND HIGHLIGHTS

  • Constraint-based scheduling
  • Continuous re-optimization
  • Enhanced customer satisfaction
  • Improved workforce utilization

PLANNER

Planner allows utilities to understand upcoming work demands, balance commitments and resources, and plan personnel and equipment in the same way they plan materials.

BENEFITS AND HIGHLIGHTS

  • Improved customer satisfaction
  • Optimized resource utilization
  • Enhanced contract management
  • Improved material management
  • Reductions in warehousing, onsite delivery and lowering material stock-out requirements

APPOINTMENT MAKER

Appointment Maker provides customer-facing representatives with a real-time picture of existing demand and availability of resources when choosing appointments for customers.

BENEFITS AND HIGHLIGHTS

  • Control cost
  • Enhance customer service
  • Improve customer satisfaction, without over-committing field resources
  • Ensure scheduling tool independence
  • Provide cost of commitment
  • Offer ability to influence availability based on planned capacity

To learn more, contact us.