IT services metrics
Delivering the benefits clients expect from IT managed services
CGI links clients’ business values to be attained with the performance, quality and efficiency measurements for our IT services and, in doing so, we tie future IT services with business outcomes.
Clients entrust CGI with the responsibility of service delivery. This transfers the accountability to CGI of finding ways, over time, to improve service productivity while providing the best quality at competitive prices for the benefit of the client.
Our obligation to clients is to deliver results, provide continuous productivity improvement, preserve and protect the client’s IT know-how, align prices with service levels, and safeguard the client’s IT investment. CGI also assumes service risks while providing the flexibility to adjust in responding to client’s evolving priorities.
CGI’s approach uses best-in-class methodologies, tools and processes while adapting them to each client specific environment to deliver performance commitments and cost controls. The use of best practices, including automation, robotics, agile development and DevOps, ensures that operational excellence is measured and sustained throughout the engagement.
