Transition planning and support

Learn about transition planning and support:


Customer challenge

Enterprise Architecture is a “roadmap" for the future. Implementing the changes necessary to reach the future state requires an entirely new set of analysis and planning. CGI works with its customers to develop a transition plan that ensures an organization can move from current processes and technology in a way that ensures key business functions are not interrupted.

Technology migration must be structured to ensure continuity of service and to coordinate data, hardware, software, and interface aspects. Processes must account for concurrent use of legacy and new systems. Staff must be able to continue to support the current environment while preparing themselves for their new role in the future environment. Organization structures must transition in step with processes and technology to ensure that they support concurrent processing and a changing workforce. The transition plan is a dynamic model, adjusting with each stage of implementation. As one phase is implemented, the organization must focus on the next transition-moving towards the end-state defined by the Enterprise Architecture.

CGI's view on transition planning and support

Transition planning and support begins where the Enterprise Architecture ends. It identifies specific processes and activities the organization must perform to move towards the vision described in the Enterprise Architecture. CGI examines transition requirements from four perspectives and addresses key transition challenges, including:

  • Process-what processes are required at each step to move the organization to the final “to-be" model? What performance measures must be in place to support the transition?

  • Organization structures-what organizations are impacted by the transition? What is the current relationship between the organization structures and how will the relationship transform during the transition?
  • People-who are the primary staff impacted by the transition? Are new knowledge, skills, and abilities required in the new environment? What training is required to support staff moving into new roles? What communications are required to ensure the staff is aware of changes? What is the timing of the communication and training?

  • Technology-who is the timeframe for technology deployment? What prototypes are required? What is the data conversion approach, the interface approach?

CGI's approach for transition planning and support

For Transition Planning and Support, CGI uses our Best Practices Methodology as a starting point, tailoring it for a specific client's requirements. This customizable approach can be broken down into three tasks.

  • Perform gap analysis-CGI works with our customers to quantify the difference between the current state and the future state. Quantification allows CGI to select “early wins", divide the transformation into manageable segments, and develop a transition plan.
  • Develop a transition plan template-The Transition Plan Template identifies the major questions that must be addressed at each stage of the initiative. It addresses the four perspectives of process, organization structure, people, and technology.
  • Develop detailed transition plans-For each stage of the initiative, CGI works with our customers to answer the key questions identified during development of the Transition Plan Template. It is in developing the detailed transition plans that the organization identifies impacted staff, interim process requirements, technology deployment approaches, prototype requirements (for both technology and processes), training requirements, and communication requirements.

Transition planning and support experience

CGI has performed the following services for our customers:

  • Developed a logistics-oriented Business Case Analysis (BCA) that included industry benchmarks and identified improvement opportunities
  • Developed a detailed transition plan that defined the key actions required to move towards the future environment and enable the customer to meet its strategic goals and objectives