2016 CGI Client Global Insights

We listen. We innovate. We lead. We deliver.

In 2016, we spoke with more than 1,000 leaders across 10 industries and 20 countries. The resulting outlook affirmed that organizations remain focused on becoming digital organizations. They were quickly evolving from a focus on investigating and experimenting with discrete digital projects to focusing on initiatives that connect legacy and digital to execute enterprise-wide digital transformation.

Review the 2016 insights

2016 Global industry trends

Consumers and citizens expected seamless and personal interaction with businesses and governments in the digital world. The 2016 results pointed toward five global industry trends that demonstrate clients’ need to accelerate digital transformation.

  1. Rising influence of consumerization
  2. Evolution of security from defense to differentiator
  3. Relentless regulatory demands
  4. Restructuring of industry business models
  5. Emergence of IT as the driver of business change


2016 Global business priorities

The five global industry trends pointed to an urgent need for clients to transform to digital organizations, which led to the following top five global business priorities.

  1. Improve the customer experience/journey
  2. Collaborate internally and partner/acquire externally
  3. Generate customer and business insights for better and faster decision making
  4. Protect the organization from cyber and other emerging trends
  5. Optimize and modernize to reduce the costs of running the organization (e.g., automation)


2016 Global IT priorities

The 2016 CGI ClientGlobal Insights report pointed toward the emergence of two IT organizations—one focused on modernizing legacy processes and systems and another on transforming the business into digital organizations. Both business and IT leaders sought to address these needs through the following top five global IT priorities.

  1. Generate customer and business insights for better and faster decision making
  2. Develop real-time, end-to-end digital processing
  3. Protect the organizations from cyber and other threats
  4. Rationalize and modernize IT to reduce the costs of running the organization
  5. Adopt new delivery models (e.g., SaaS, PaaS, cloud, outsourcing)


We invite you to learn more about the 2017 CGI Client Global Insights report and how we help clients on their digital journey. Contact us to arrange a personal discussion.