State of Texas
Department of Information Resources
Company VID #154-085-6778-000

Deliverables - Based Information Technology Services (DBITS) Contract DIR-SDD-2041


Client Support contact information:

For quotes, purchase order or warranty information, 
please contact Rebecca Robinson at (512) 493-3550,

Contract Information

Details regarding


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Service categories available under this contract

Application Maintenance and Support  

At an operational level, CGI delivers cost-efficient application maintenance and support services for the assigned application portfolio based on committed service levels. We deliver on-time and on-budget projects aligned with the client's programs and architecture roadmaps.  Application maintenance and support includes, but is not limited to: Emergency maintenance; Preventive maintenance; Corrective maintenance; and User and IT inquiry response and assistance.

Business Intelligence (BI) and Data Warehouse

CGI designs solutions to enable your employees to make fast, accurate and intelligent business decisions. We know that effective Business Intelligence (BI) and data warehousing initiatives require the integration of advanced technologies, careful consideration of data architecture, and clear insight into market trends, customer behavior and business patterns. Each of these elements also is fundamental to successful customer relationship management initiatives. CGI defines an overall vision for adopting BI approaches and technologies to enhance an organization's business performance. The CGI BI Strategy is based upon determining the critical analytical uses of the BI environment as well as creating a vision for integrating that environment into the larger business and technical environment. CGI leverages advanced technologies, sophisticated approaches to data architecture, and innovative business concepts, including organizational development and change management.

Project Management

CGI manages and supports day-to-day operational service delivery, enabling our clients to focus on core business demands and address business targets. Service management encompasses incident and problem management, change and release management, project management, related quality and risk management programs, and a full spectrum of delivery support services for the mutually defined scope of responsibilities. These services are accomplished utilizing our well-established Client Partnership Management Framework, a mutually agreed upon collaborative governance structure, and a jointly developed Operational Framework. This approach ensures consistent and high quality service delivery to meet mutually agreed upon metrics, ensure business continuity, address business needs as they arise, and efficiently utilize critical client interface resources.

Technology Upgrade / Migration and Transformation

CGI is a recognized leader in satisfying clients' business objectives. CGI combines robust technology management capabilities with quality processes and flexible global delivery options to create and manage technology infrastructures that address clients' top concerns. With CGI, clients' IT environments are more reliable and secure, and quickly adapt to changing business demands. In addition, clients are better able to comply with ever-changing rules and regulations, while controlling costs and making smart investments for the future.  

Information Technology Assessments and Planning

CGI enhances our clients' business effectiveness by fully participating in and providing input into their annual and long-term IT planning processes, as well as their enterprise architecture and roadmap evolution. Our focus in this area is to promote strong relationships built on a collaborative review of market trends, a comprehensive application portfolio assessment, a well defined service and project program planning, and mutually agreed upon strategic and annual plans. Supporting a client's business objectives in this way enables CGI to maximize our clients' investments in the evolution of their application portfolio and their project work program, producing stronger business outcomes for the client.  

Application Development

With talented professionals, broad capabilities and a flexible approach, CGI helps clients define the strategies and evaluate, design, develop and implement the systems and processes that best achieve their business transformation. An end-to-end provider, CGI has hands-on experience and deep expertise in all facets of clients' business and technology environments, enabling us to not only consult but to implement and manage solutions. Our systems integration services and IT consulting offerings are customized to meet clients' specific goals and are delivered through a client-proximity business model that offers local accountability and responsiveness. Our services are supported by a balanced blend of global delivery options to provide clients with the combination of value and expertise they require.


CGI does not utilitize resellers for the Software licensed under DIR-TSO-2567 at this time.
CGI may include CGI staff and/or subcontractors as part of the CGI team for a given engagement.  Subcontractors may include Minority/Women Owned Businesses as needed and mutually agreed between CGI and the customer.


A potential customer must prepare a Statement of Work (SOW) in the form set forth in Appendix C of the contract above. The SOW must be signed by an authorized representative of the customer. CGI will respond in writing to the SOW for Technology Categories awarded in the contract. No work will commence until receipt of a Purchase Order from the customer. Services provided will be based on the Statement of Work form as set forth in Appendix C of the contract (see Contract Information above). The customer may negotiate the terms and conditions of a SOW to suit the business need so long as the SOW terms and conditions do not conflict or weaken the terms of the contract. The value of any one SOW may not exceed $10 Million including all extensions, renewals and change orders. Customers purchasing services under this contract shall negotiate pricing directly with CGI in accordance with the Customer's Statement of Work.


CGI Technologies and Solutions, Inc. DIR DBITS Contract Number is: DIR-SDD-2041

Please contact Rebecca Robinson, CGI Technologies and Solutions, Inc., at 512-493-3550 to find out more and discuss your specific requirements. For more information regarding these services and this easy to use and flexible procurement and contracting vehicle, see the DIR website at

For more information go to: DIR Cooperative Contracts Program