Communications – Fulfillment

Strengthen customer loyalty with better order orchestration and churn management

According to analysts, more than 80% customers will stop doing business with an organization after one bad experience, and a quarter of these customers will post negative comments on social media after their experience. However, the rapid growth of bundled offers, ever-expanding marketing channels, increasingly complex provisioning and activation environments, and a vast portfolio of services that has built up over decades, are making it more and more challenging for communications service providers (CSPs) to deliver first-class services through faultless order management processes.

CGI order orchestration (order management) and churn management solutions and services help CSPs deliver a superior customer experience to drive satisfaction and retention.

  • Order orchestration solutions and servicesA wide array of services and solutions addressing product design and storage in convergent product catalogs, automated order capture, as well as convergent and fully automated order orchestration and provisioning.
  • Churn management solutions and services: CGI offers an effective churn management program to help you retain profitable customers. Our comprehensive program integrates technology tools, including decision automation and optimization, with analytical models that predict the likelihood of a customer to churn from his/her actual usage behavior, near-real-time customer service experience monitoring solution, business processes and continuous learning techniques. Using our service, clients have improved profitability, lowered acquisition costs and increased customer loyalty.

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