Assisting a telecom client with public cloud migration to navigate the pandemic and beyond
To adapt to the many impacts of COVID-19, organizations are rethinking how they do business. Many are rapidly adopting new business models, processes and technologies. As their operations evolve, a key concern is reducing the cost of IT infrastructure management, ...
A solution for balancing customer payment burdens with business cash flow
This CGI blog post discusses how request-to-pay solutions balance customer payments burdens with business cash flow.
- Monitor, manage and optimize the customer experience
- Understand customers' expectations of your services
- Understand user perceptions of your brand, products and services, and implement effective customer retention initiatives
- Gain unique insight into customer behavior and deliver an excellent customer experience across all touch points and processes.
- Radically decrease customer acquisition cost and improve your customer retention ratio
- Create efficient and appealing services across all customer touch points
- Clearly identify customers at any point of contact (Identicate® for telecommunications)
- Be alerted to unplanned events that reduce consumption of network services and hence, reduce revenue
- Perform timely diagnosis and resolution
- Offer number portability to help customers smoothly transition to your service.
CGI’s IP for customer experience management (CEM)
Drawing upon our experience and know-how, CGI has developed intellectual property in the following areas:
-
Semantic search and discovery
-
Behavior prediction models
-
User experience modeling tools and methodologies
-
Real-time customer experience monitoring
-
Real-time customer identification
Related solutions
Related media
CGI’s machine learning solution helps the world’s largest Arabic video-on-demand (VOD) service enhance the user experience
The
online
marketplace
provides
retailers
with
an
opportunity
to
strengthen
their
DNA
and
offer
customers
a
seamless
and
complementary
product
and
service
offering
with
limited
risk.
Assurances
for
tech
products
...
Growing
competition,
new
technologies
and
rising
customer
demands
are
causing
communications
service
providers
(CSPs)
to
rethink
how
they
do
business.
Becoming
an
agile
organization
is
imperative
...
The
world
is
evolving
rapidly,
and
the
pace
of
change
is
increasing.
Organizations
are
under
pressure
to
transform
as
their
leaders,
customers,
citizens
and
other
stakeholders
demand
more.
They
face
...
LONDON
,
Dec.
18,
2019
-
CGI
(NYSE:
GIB)
(TSX:
GIB.
A)
announced
today
the
completion
of
the
previously
announced
acquisition
by
its
wholly
owned
indirect
subsidiary
CGI
Group
...