The Centers for Medicare & Medicaid Services (CMS) administers programs to protect the health and well-being of millions of American families through Medicare, Medicaid and the Children’s Health Insurance Program (CHIP), improving lives and well-being. The programs also represent one ...
Meet your customers’ demands for seamless, real-time and personalized experiences with CGI’s broad portfolio of retail and consumer services capabilities and solutions.

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  • Monitor, manage and optimize the customer experience
  • Understand customers' expectations of your services
  • Understand user perceptions of your brand, products and services, and implement effective customer retention initiatives
  • Gain unique insight into customer behavior and deliver an excellent customer experience across all touch points and processes. 
  • Radically decrease customer acquisition cost and improve your customer retention ratio
  • Create efficient and appealing services across all customer touch points
  • Clearly identify customers at any point of contact (Identicate® for telecommunications)
  • Be alerted to unplanned events that reduce consumption of network services and hence, reduce revenue
  • Perform timely diagnosis and resolution
  • Offer number portability to help customers smoothly transition to your service.
IDM

CGI’s IP for customer experience management (CEM)

Drawing upon our experience and know-how, CGI has developed intellectual property in the following areas:

  • Semantic search and discovery

  • Behavior prediction models

  • User experience modeling tools and methodologies

  • Real-time customer experience monitoring

  • Real-time customer identification