Utilities being typically risk-averse and therefore change-averse by their nature, it is a challenge for them to embrace any business change let alone adopt the kind of change-centric culture as might be seen in commercial organizations. It makes sense that technical change has to be driven by and embedded within wider business change; and that this is achieved often by adoption of external ingredients such as start-ups or subsidiary affiliates.

Submitted by Ian Wilkinson on December 5, 2016

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