Application and Middleware Technical Support Analyst

Category: Development/Engineering
City: Victoria, British Columbia, Canada
Position ID: J1218-0761
Employment Type: Full Time

Position Description

Founded in 1976, CGI is one of the world’s largest IT and business consulting services firms. We help clients achieve their goals, including becoming customer-centric digital organizations, through high-end IT and business consulting, systems integration and outsourcing services combined with a unique client proximity model and global center of excellence network.

CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of a unique culture that gives you the freedom to innovate, to make decisions, to achieve your full potential, and to chart your own career.

CGI is upgrading and transforming an enterprise-level clinical system with the end goal of preparing it for long term operational support. We are looking for Technical Support Analyst to work as part of our technical transition-in team and eventually be a member of the application support and maintenance team. The team member will be responsible for upgrading and transforming the application components that primarily use Oracle technologies. This role includes the installation, upgrade and configuration of application containers, code changes and migrations, troubleshooting technical issues, process documentation, monitoring and reporting, incident support, after hours on call support and close collaboration with the client and with other teams within the organization.

Your future duties and responsibilities

Upgrading and transforming applications running within Java-based app. containers;
Deployment of code to Production environments; and non-production environments
Application maintenance;
Performance and availability monitoring and reporting;
Tuning to support performance, scalability, and stability;
Installation, configuration, and management of middleware;
Assistance with disaster recovery and testing;
Standard ITIL processes for incident and problem management, and root cause analysis;
Troubleshooting the entire stack of technologies from a database to application server and/or edge servers;
Provide support for LDAP based identity and access management;
SSL security certificate management;
Maintain and develop scripts using standard Unix Shell scripts;
Maintain and develop system monitors and reports

Required qualifications to be successful in this role

Minimum 2 year College Diploma (Computer Related)
Minimum 3 to 5 years supporting some of the technologies described herein
Application server experience, Glassfish or Weblogic
Subversion or GIT revision control
LDAP and identity management
Knowledge of server and client certificate infrastructure and deployment thereof
Solaris OS or Linux-like platforms
Oracle databases and SQL
Shell scripting and/or Java-like language

Our ideal candidate will have also have experience with the following technologies:

XML-SOAP messages
Experience supporting high-volume and high availability enterprise systems
Java/JEE applications running on Weblogic and Glassfish
Solaris Zones, Oracle SuperCluster, Exadata and ZFS
Oracle Fusion Middelware (OHS, SOA, WLS, Coherence, OSB)
Health Level 7 (HL7v3 and v2) XML


What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.