Middleware Technical Support Analyst

Category: Development/Engineering
City: Victoria, British Columbia, Canada
Position ID: J0719-2307
Employment Type: Full Time

Position Description

CGI in Canada
Canadian roots, global reach
Founded in Canada in 1976, CGI has evolved into the country’s largest IT services provider, serving as a long-term, committed partner to clients in Canada and in more than 40 countries around the world. With more than 12,000 professionals across Canada, we work where our clients do business, providing local responsiveness and accountability that ensure the highest level of service and support.

CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of a unique culture that gives you the freedom to innovate, to make decisions, to achieve your full potential, and to chart your own career.

CGI's Victoria team is looking for a Middleware Technical Support Analyst to work as part of our technical transition-in team and eventually be a member of the application support and maintenance team. CGI is upgrading and transforming an enterprise-level clinical system with the end goal of preparing it for long term operational support. This team member will be responsible for upgrading and transforming the application components that primarily use Oracle technologies. This role includes the installation, upgrade and configuration of application containers, code changes and migrations, troubleshooting technical issues, process documentation, monitoring and reporting, incident support, after hours on call support and close collaboration with the client and with other teams within the organization.

Your future duties and responsibilities

Upgrading and transforming applications running within Java-based app. containers
Deployment of code to Production environments; and non-production environments
Application maintenance
Performance and availability monitoring and reporting
Tuning to support performance, scalability, and stability
Installation, configuration, and management of middleware
Assisting with disaster recovery and testing
Respecting standard ITIL processes for incident and problem management, and root cause analysis
Troubleshooting the entire stack of technologies from a database to application server and/or edge servers
Providing support for LDAP based identity and access management
SSL security certificate management
Maintaining and developing standard Unix Shell scripts
Maintaining and developing system monitors and reports

Required qualifications to be successful in this role

Minimum 2 year College Diploma (Computer Related)
Minimum 3 to 5 years supporting some of the technologies described in this posting
Application server experience, Glassfish or Weblogic
Subversion or GIT revision control
LDAP and identity management
Knowledge of server and client certificate infrastructure and deployment
Solaris OS or Linux-like platforms
Oracle databases and SQL
Shell scripting and/or Java-like language

Our ideal candidate will have also have experience with the following technologies:
XML-SOAP messages
Experience supporting high-volume and high availability enterprise systems
Java/JEE applications running on Weblogic and Glassfish
Solaris Zones, Oracle SuperCluster, Exadata and ZFS
Oracle Fusion Middelware (OHS, SOA, WLS, Coherence, OSB)
Health Level 7 (HL7v3 and v2) XML


  • Maintenance/Production Support

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.