Senior MS Dynamics CRM Developer / Support Analyst

Category: Development/Engineering
City: Victoria, British Columbia, Canada
Position ID: J0519-0483
Employment Type: Full Time

Position Description

CGI in Canada
Canadian roots, global reach

Founded in Canada in 1976, CGI has evolved into the country’s largest IT services provider, serving as a long-term, committed partner to clients in Canada and in more than 40 countries around the world. With more than 12,000 professionals across Canada, we work where our clients do business, providing local responsiveness and accountability that ensure the highest level of service and support.

CGI is seeking an experienced MS Dynamics Developer to join their team in Victoria. The ideal candidate will be experienced in both a project and support capacity, able to work face to face with clients, mentor more junior resources and drive architectural solutions.

Your future duties and responsibilities

Monitor, coordinate and respond to support incidents as per SLA’s
Manage and fulfill service requests
Provide analysis of system defects as and when required
Undertake root cause analysis and problem investigation
Liaise / promote and foster good working relationships with clients and other CGI teams
Understand / adhere to quality / security standards and processes applicable to the role.
Acquire and enhance technical knowledge of supported applications / systems.
Analyze, design, build, test and implement enhancements to existing systems and/or new applications.
Create and maintain technical documentation, and contribute to project deliverables where applicable
Provide estimating services to clients and other CGI teams

Required qualifications to be successful in this role

Experience working in an application support and development environment;
Understanding of support processes and experience of their implementation and usage in an application support scenario (ITIL experience desired but not mandatory)
Effective customer relationship, confident client facing and interpersonal skills;
Motivated / Determined / Pro-active

Technical Skills

Minimum of 5 years’ experience with MS Dynamics CRM (preference for enterprise class business systems)
Experience with installation and Deployment, Customizing and Extending MS Dynamics CRM
Minimum of 3 years’ experience with .NET – VB.NET and/or C# experience
Experience with MVC 4 or better

Nice to Have Skills

Experience with Microsoft Entity Framework
Experience with JQuery, HTML5 and CSS3
Experience with using Web API
Experience with Representational State Transfer (REST) web services and designing and developing XML/JSON based schemas for data exchange
Experience with .NAV and other Dynamics products

Skills

  • Application Deployment
  • .NET
  • Maintenance/Production Support
  • MS Dynamics CRM
  • MVC
  • jQuery

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.