Application and Middleware Technical Support Analyst

Category: Development/Engineering
City: Victoria, British Columbia, Canada
Position ID: J0319-0964
Employment Type: Full Time

Position Description

Founded in 1976, CGI is one of the world’s largest IT and business consulting services firms. We help clients achieve their goals, including becoming customer-centric digital organizations, through high-end IT and business consulting, systems integration and outsourcing services combined with a unique client proximity model and global center of excellence network.

CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of a unique culture that gives you the freedom to innovate, to make decisions, to achieve your full potential, and to chart your own career.

CGI is upgrading and transforming an enterprise-level clinical system with the end goal of preparing it for long term operational support. We are looking for Technical Support Analyst to work as part of our technical transition-in team and eventually be a member of the application support and maintenance team. The team member will be responsible for upgrading and transforming the application components that primarily use Oracle technologies.

Your future duties and responsibilities

This role includes the installation, upgrade and configuration of application containers, code changes and migrations, troubleshooting technical issues, process documentation, monitoring and reporting, incident support, after hours on call support and close collaboration with the client and with other teams within the organization. More specifically:

Upgrading and transforming applications running within Java-based app. containers
Deployment of code to Production environments; and non-production environments
Application maintenance;
Performance and availability monitoring and reporting
Tuning to support performance, scalability, and stability
Installation, configuration, and management of middleware
Assistance with disaster recovery and testing
Respecting standard ITIL processes for incident and problem management, and root cause analysis
Troubleshooting the entire stack of technologies from a database to application server and/or edge servers
Providing support for LDAP based identity and access management
SSL security certificate management
Maintaining and developing scripts using standard Unix Shell scripts
Maintaining and developing system monitors and reports

Required qualifications to be successful in this role

Minimum 2 year College Diploma (Computer Related)
Experience with deployment of server and client certificate infrastructure
Minimum 3 to 5 years supporting some of the technologies described below:
- Application servers: Glassfish or Weblogic
- Subversion or GIT revision control
- LDAP and identity management
- Solaris OS or Linux-like platforms
- Oracle databases and SQL
- Shell scripting and/or Java-like language

Our ideal candidate will have also have experience with the following technologies:

XML-SOAP messages
Experience supporting high-volume and high availability enterprise systems
Java/JEE applications running on Weblogic and Glassfish
Solaris Zones, Oracle SuperCluster, Exadata and ZFS
Oracle Fusion Middelware (OHS, SOA, WLS, Coherence, OSB)
Health Level 7 (HL7v3 and v2) XML


  • SQL
  • Unix
  • Linux
  • IIS
  • Shell Script
  • Websphere Application Server
  • Oracle Glassfish

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.