support helpdesk

Category: Service Desk / End User Services
City: Montréal, Quebec, Canada
Position ID: J0121-0961
Employment Type: Full Time

Position Description

Preparing the latest laptops or tablets for our customers.
Accompany them in the optimal use of these new products.
To be the one customers can count on when their workstations are in trouble or for any other request.
To be the reference when customers come to our IT store to get tips on how to use our technological tools.

The ideal candidate :

Is motivated, organized,
Is a team player on whom all colleagues can count on for help.
Is resourceful and enjoys learning new technologies
Can adapt to change

You like :

Contributing to improving people's lives at work
Human contact
Express your ideas and share your opinion
Evolving in a fast-growing company that pushes you to surpass yourself every day
Be authentic with your colleagues and have fun at work
Working in an inspiring office always on the lookout for the latest technology

Required qualifications to be successful in this role

- College diploma in computer science or equivalent
- Two to three years of experience in a similar field
- Bilingualism in English and French, both written and spoken
- Extensive technical knowledge of office environments and technologies such as: Windows 10, Office 365, iOS, Android, Exchange, Active Directory, Service Now, VPN, mobile communications, computer security, network configuration, printing and software support.

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.