CGI in Canada - Retail and Consumer services

Driving insight and innovation

Canadian retailers must respond to rising expectations of the “customer experience” that is being driven by customers themselves. Doing so requires harnessing vast, unstructured data to gain the insights needed to attract and satisfy customers through innovative products and experiences. At the same time, retailers also seek better ways to prevent damaging data breaches and maximize operational efficiency.

For nearly more than three decades, leading retailers have partnered with CGI to adapt and remain competitive through business and technology transformation. In Canada, we have worked with numerous retail and consumer services clients, including Cirque du Soleil, Metro Grocers, Rexel, The Beer Store, Uni-Select and Yellow Pages Group. Globally, we serve 250+ retail, consumer packaged goods, wholesale and consumer services clients. We are a technology agnostic integrator helping clients drive innovation by regularly presenting new ideas through workshops and our Innovation, Creativity and Experimentation (ICE) Program.

Solutions and services

  • Customer-intelligence, including applied customer insight, master data management and retail business intelligence to analyze, target and influence buyer behavior, both in-store and digital, and identify how customer initiatives impact profitability. We also help develop “store of the future” solutions, where beacons, loyalty programs, displays and systems work together through closed loop analytics.
  • Store system outsourcing, providing technology selection, implementation and management and integration, including Point-of-Sale (POS) systems and POS-as-a-Service.
  • Omni-channel integration, helping create more seamless, multi-channel experiences using data analytics and an industry-specific model.  
  • Warehouse-to-front-end integration, to enable updated information. This includes integrating beacons or RFID with front-end systems and leveraging fleet management solutions to optimize distribution.
  • Payment cards, leveraging our experience with major oil and gas retailers where our WM-card solution is used in 28 countries for customer account management and loyalty program administration.
  • Enterprise resource planning, helping retailers select, implement, integrate and manage popular ERP packages from vendors such as Oracle, SAP and MI9.
  • Credit and collections management, leveraging our vast credit domain expertise and market-leading solutions.
  • Supply Chain Acceleration, applying 30+ years in enhancing supply chain performance to increase flexibility for customer-centric operations.
  • IT outsourcing, managing client IT with operational excellence, so they can focus on their core competencies.
  • Cybersecurity, providing retail-specific capabilities for detecting and defending against cyber-attacks. Our Security Centre of Excellence in Ottawa is one of 10 CGI centers that continuously identify and deploy world-class solutions and offer managed security services to help clients address security needs without the high costs of ownership.  

Experience and expertise

  • Over 4,300 professionals, including 750+ subject matter experts helping over 250+ clients globally across retail, wholesale, CPG and the services industries. 
  • Transformed the Retail and Consumer Services industries in areas such as analytics, mCommerce, store systems, CRM, merchandise systems, digital, supply chain management, eCommerce, and ERP.
  • Full outsourcing services provider to both retailers and consumer goods clients