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Robotic Process Automation

Enabling virtual workforces

Today’s modern workforce needs advanced technology solutions that empower them to excel in new digital service delivery models. Robotic process automation (RPA) has gained traction for automating repetitive, high-volume manual processes involving multiple applications, enhancing employee productivity and lowering costs.

CGI helps organizations evolve from human-first to hybrid, human-robot workforces, addressing both technological and organizational change. Our RPA automations optimize the digital employee experience by handling tasks and sequences that do not require human intervention, freeing employees to focus on higher-value work to improve quality and customer satisfaction, and create innovative digital services.

Our holistic approach focuses on your workforce, your processes and the best mix of automation technology. CGI’s RPA experts bring deep knowledge of leading vendor technologies, such as BluePrism, UiPath, Automation Anywhere, Kapow and Work Fusion, among others. We deliver accelerated benefits through agile automation design, strong business change, efficient process redesign, and post-implementation monitoring and optimization.

CGI’s low-risk RPA delivery methodology combines our deep industry and process expertise and automation technology experience to offer:

  • RPA Exploration Workshop: Half-day workshop to explore the enterprise-scale RPA benefits case and identify process areas for a possible RPA Proof of Value (POV)
  • RPA POV: Six-week rapid discovery and analysis, and agile development and testing of production-ready automations for select processes on a preferred RPA platform
  • RPA Factory engagement: Developing, testing and optimizing process automations using a templated, repeatable approach, with continuous review of the RPA roadmap and process backlog to maximize benefits
  • RPA Managed Services: CGI offers turnkey virtual workforce management. This includes operating the RPA platform, the bots and the automations—ensuring change control with automations managed as a new enterprise asset class. Through our flexible commercial models, clients can license robots on leading RPA platforms annually or monthly, or can use our innovative RPA as a Service that is metered and billed on a pay-as-you-go model. We can host leading RPA platforms in our secure data centers or manage them on client premises or in the cloud.