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CGI Collections360 Business Process Services (BPS)

A strategic approach to collections

CGI Collections360 Business Process Services (BPS) provides a strategic approach to collections that increases clients’ return on investment through superior performance in early, mid and late stage debt collections. Through advanced technology, we digitally transform the entire collections operation to ensure a greater probability of recovery. 

Key features

CGI Collections360 BPS provides specialized collection services underpinned by CGI’s CACS collections platform. Key features include the following:

  • Onshore, offshore or blended shore services to meet unique client requirements, delivered through our centers across the U.S., Philippines and Canada 
  • Multi-channel services, including telephony, web, email and SMS
  • Strategic implementation of contact center technology, including right-time-to-call and decision management solutions
  • CGI’s OneSource platform, which provides enhanced compliance and audit support integrated with agent training, complaint tracking and quality monitoring/assurance capabilities
  • Market-leading telephony platform for inbound and outbound calling, along with integrated IVR and real-time speech analytics
  • Client-dedicated collection agents, including compliance and quality experts, who work in alignment with your brand values and culture 
  • Secure facilities with segregated, single-client spaces built to your specifications
  • Automation through predictive dialing and workflow/process automation

Key benefits

CGI Collections360BPS is a flexible, scalable and secure collections center solution that provides your consumers with fast, convenient and professional support. Rather than providing a “one size fits all” solution, CGI applies a set of flexible frameworks to meet each client’s unique business requirements, establish effective governance and provide a secure infrastructure that complies with industry and government mandates.

To learn more, contact us.