Open Innovation 2.0 (OI2.0) is a new paradigm where government, industry, academia and citizens work together to co-create the future and drive structural changes far beyond the scope of what any one organization or person could do alone. It is about sharing ideas, results and intellectual creativity to maximize economic and social impact. More...

In private industry, shared services are common and widely accepted. Even very large companies can have single administrative processes and systems supporting billing, procurement, human resources, training and finance, as well as communications, marketing, legal and technology support. Private industry uses shared service models to help reduce operating costs and increase profitability, or to help the enterprise stay afloat in hard times. More...

Today’s cities are facing significant challenges due to population growth, shrinking budgets and rising citizen expectations, among other factors. In response, they are launching transformation programs designed to improve citizen services and increase resource efficiency. More...

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