Today’s banks are facing a number of unprecedented challenges, including the rise in financial technology (FinTech) firms. These innovative startups are focused on taking a share of bank customers, products and revenues through new digital services, and staying ahead of them is high on banks’ agendas. In the face of FinTech disruption, CGI set out to capture the voice of the consumer. What do consumers want, and how can banks out compete the FinTechs in meeting their expectations? More...

One of the biggest hurdles utilities face in embracing digital transformation is a resistance to change. For established organizations, adopting digital as an enterprise-wide business model is far more challenging compared to new market entrants that have a digital-first, customer-first mindset embedded in their organizational culture. More...

Consumers are becoming increasingly aware of the value digital technologies bring to their lives. Whether it’s installing an intelligent thermostat in their homes that tracks their whereabouts and adjusts the temperature accordingly, or a smart speaker that orders them a cab, consumers are becoming extremely technology savvy and are keen to adopt new technologies. More...

Pages