Over the past year, transaction banks have faced declining client satisfaction rates, largely as a result of changing market dynamics, including digitalization and its impact on client expectations. Leading banks are responding by investing in digital strategies and solutions to improve the client experience and win more business. In this blog, we’ll take a look at satisfaction trends for corporate clients and the opportunities for reversing those trends. More...

Bill collecting is as old as business itself. Debtor prisons are gone, thankfully, but sometimes it seems like the basic dynamics of debt collection have not changed much since Victorian times. To the customer, repayment demands are often adversarial and off-putting. For creditors, the process of seeking repayment can be as expensive as it is ineffective. Meanwhile, notable collection mistakes have generated eye-popping civil fines and associated reputational damage. More...

In the UK, instant payments went live on May 27, 2008, some nine years ago. As a service brought about by regulation and the government’s desire to improve the efficiency of the country’s payment systems, little attention was paid to its potential uses and impact on the market. More...

Pages