This is the final blog in my three-part series on the disruptive impact of financial technology (FinTech) firms on today’s banks. The blog series is based on the findings of CGI’s 2016 survey of 1,670 consumers across 8 countries, which assessed consumer perspectives on 12 leading digital FinTech services.* As FinTechs increasingly invest in these services, they’re posing a real threat to the customer bases and revenues of traditional banks. More...

As first mentioned in part 1 of this three-part blog series, the rise in financial technology (FinTech) firms is having a disruptive impact on today’s banks, threatening their customer base and revenue through the launch of new digital services. CGI conducted a survey in 2016 to help gauge this impact, reaching out to bank consumers to explore their expectations and assess how banks can better compete with FinTechs in meeting those expectations. More...

Today’s banks are facing a number of unprecedented challenges, including the rise in financial technology (FinTech) firms. These innovative startups are focused on taking a share of bank customers, products and revenues through new digital services, and staying ahead of them is high on banks’ agendas. In the face of FinTech disruption, CGI set out to capture the voice of the consumer. What do consumers want, and how can banks out compete the FinTechs in meeting their expectations? More...

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