Digital Transformation

Helping clients become customer-centric digital organizations

Digitalization is having a huge impact on all organizations. Competition from new players and the proliferation of new business models is disrupting the status quo. Those investing in digital transformation are moving ahead, implementing more efficient processes, launching new products and services, and enhancing the customer, citizen and employee experience. Through CGI’s enterprise digital transformation capabilities and digital industry expertise, CGI helps clients embark on their digital transformation journeys and succeed in becoming customer-centric digital organizations.

Enterprise digital transformation capabilities in Belgium include :

The expectation for seamless, omni-channel and personal interactions is pushing the adoption of digital strategies, processes and systems. CGI helps clients build digital enterprises centered on the needs of their customers and citizens.

  • Digital customer experience – CGI works with organizations to create a holistic, personalized, omni-channel customer and citizen experience, starting with strategy development and culminating in advanced digital solutions that deliver a new services paradigm. We provide digital insight, customer relationship management, loyalty, targeted marketing, mobility and other solutions, along with in-depth industry expertise and a full suite of IT support capabilities.
  • Digital insights (data) – Organizations need a systematic way to turn data into valuable digital insight that drives improvements across their operations, enhances their relationships with customers, citizens and employees, and generates profitable growth. We view digital insight as a profit center—not a cost center. Using advanced data analytic technologies, we help clients get the most from their data to achieve a high return on investment and create competitive advantage.
  • Cybersecurity - CGI serves as a trusted cybersecurity partner to commercial and government clients worldwide, providing a full range of services to protect against current and future threats. We understand security from all angles—technology, business and legal—and help our clients effectively manage complex security challenges. We are one of the few providers worldwide with three accredited security certification facilities, and our global Security Operations Centers handle hundreds of millions of cyber events per day.
  • Automation – (Robotic Process Automation) - With the increasing complexity of hybrid IT environments and cloud technologies and delivery methods, it’s critical to automate your business processes and IT services. Through CGI’s robotic process automation (RPA) services, we help clients automate their infrastructures, software development, administrative tasks, front-office services and more to reduce costs, enable standardization, scale to meet business needs, and make rapid changes to adapt to constant changing dynamics.
  • Internet of Things (IoT) – IoT is a key digital transformation enabler, revolutionizing business through “smart” assets that connect and interact in new ways to drive improvements in decision-making, processes and services. Realizing the full value of IoT requires a business-led approach that focuses on generating financial benefits and competitive advantage. CGI’s “start small, then scale” methodology guides you through each step involved, helping you to define and achieve your IoT objectives through a tailored roadmap.