CGI collections & recoveries

In the face of rising payment delinquencies and credit losses, organizations are seeking strategic solutions that not only reduce bad debt but also enhance the collections life cycle to drive operational efficiencies and cost savings.

Put your customer at the center stage & optimize your collections process.

Collection efforts via traditional channels are proving more difficult with telephone contact rates and letters becoming less effective. Regulatory changes increasingly focus on treating the customer fairly and limiting contact. This means it’s critical to manage customer communications effectively.

CGI’s revenue management services take a customer centric approach to collections, and recoveries, aligning the collection treatment to the individual, and maximizing the efficiency of your operations. Using alternative contact methods (texts, email, online self-serve, mobile) we are able to show significant improvements to collections and recovery rates as well as increasing customer satisfaction versus traditional collections methods.

Collections 360

CGI Collections360®

An integrated, end-to-end approach to collections and recovery

CGI Collections360® is a comprehensive managed services approach to collections and recovery that combines software, business processes and IT services to manage and improve the collections life cycle for commercial and government organizations across the globe. CGI Collections360’s configurable framework and supporting technology covers the entire default management process—from pre to post charge-off. With CGI Collections360, your organization has everything it needs to run a high-performance, results-driven collections operation.

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Explore CGI Collections360® capabilities