CGI’s latest Global Financial Consumer Survey builds on our previous three years of research reports, which track consumer preferences for financial services, along with their satisfaction and acceptance of emerging non-bank alternatives from FinTech innovators.

Based on CGI’s digital banking experience, a successful digital strategy and roadmap focuses on four key pillars:

  1. Modernizing the bank
  2. Digitizing the customer experience
  3. Extending banking into the digital economy
  4. Protecting the bank

With increasing pressure on resources and cash, banks are looking for innovative ways to drive efficiencies and move to a lower cost, more agile organization with the right platform in place for adding digital processes and services. CGI is working with banks to transform how they do business, helping them to increase efficiencies and cost savings through transformational outsourcing, cloud computing, re-platforming, automation, IT modernization and SaaS.



CGI is helping banks prepare for the future. This involves more than just providing an impressive front-end; it means ensuring digital is an integral part of the entire customer journey. Through CGI expertise in big data, automation and agile development, we’re helping banks become customer-centric digital enterprises and supporting them in retaining and building customer loyalty digitally.

Becoming digitally customer centric also requires banks to adopt new standards in payments and leverage the opportunities that payments modernization presents.


The revised Payment Services Directive (PSD2) and the open API economy are driving seismic changes in the banking industry. They are opening up the market and giving banks, along their FinTech competitors, the opportunity to develop new service offerings. At the same time, the explosion of new technologies such as blockchain and artificial intelligence are creating new ways of doing business in both the retail and corporate banking spaces. Our industry thought leaders are working with banks to make the most of this new world by extending their business into the digital economy, helping them to become digital aggregators, as well as partner with others to ensure their success.


With cyber crime on the rise and a wave of new regulations hitting financial institutions, the protection of customer data and money, as well as business reputation, has never been more important. CGI’s Protect the Bank solutions portfolio and cyber consulting expertise is helping banks to address evolving security challenges and ensure peace of mind.