ITSM Consultant

Category: Leadership and Management Roles
City: Reading, England - South East, United Kingdom
Position ID: J0419-2266
Employment Type: Full Time

Position Description

Do you want to take control of your future? Do you want to take your career to the next level as part of a dynamic company that gives you a direct stake in its success? If you do then join CGI as an IT Service Management (ITSM) consultant in our newly-formed advisory practice providing Service Management consulting guidance to new and existing clients across a range of Service elements.
This role can be based from any of the following offices: Bridgend, Birmingham, Bristol, Reading, London, Leatherhead. The nature of the role will mean that there will be travel required to other UK office locations as well as client offices.
It is further likely that the role will require candidates to already hold or be eligible and willing to hold UK Security Clearance to SC level.

Your future duties and responsibilities

As an IT Service Management (ITSM) advisory practice Consultant you’d be joining a newly formed Service Advisory Practice supporting a wide variety of clients with service solutions throughout the service management lifecycle – from developing a strategy, delivering process overviews and training to designing solutions, delivering outcomes and continual service improvement initiatives. We draw on practical experience from CGI’s delivery to a broad client base and use real world examples and operational subject matter experts to underpin our messages and recommendations.

Our IT Service Management (ITSM) consultants will the development and extension of the Service Advisory practice and be keen to advocates in key domains such as SIAM, Verism, Agile / Devops, Service Asset and Configuration Management (SACM), Service Management Tooling (Remedy, ServiceNow), modern cloud services and Automation (AI).

Key Activities could also entail supporting the on-going development of Advisory offerings, identifying business development opportunities, assessing client issues and present on key challenges. Further providing input into consultancy bids – proposal writing, solution design, costing – process design, workflow simulation and performance improvements as part of target operating model design are likely.

Required qualifications to be successful in this role

To be considered we’re looking for demonstrable evidence of providing Service Management consulting service, with well-developed interpersonal and presentation skills covering both technical and business concepts to bring the client on a typical transformation journey.
Of specific interest is expertise having identified and progressed opportunities to sell Service Management services (from consulting projects, to resource augmentation, and complex large scale projects) leveraging extensive experience of operating across the Service Management Lifecycle. This should include experience of process implementation and improvement, stakeholder management at all levels, particularly in how to design and develop service management as a strategic asset.

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.