The pandemic has fundamentally changed the way we live, interact and work. In the coming months and years, technology will be core to how you reinvent your business to create value for your customers and citizens. It will also be key to meet their digital-first expectations that have deepened during the crisis.

Reinvent encapsulates the services and insights we provide our clients to help them adapt to evolving ecosystems, workforce challenges and supply chains. Together, we help clients seize new opportunities and embed the right plans and technologies to pivot to meet customers’ and citizens’ needs faster, more efficiently, and at scale.

Digital leaders are looking to reinvent and reengineer their business models and cost structures quickly to support fundamental longer-terms changes.

The 2021 CGI Voice of Our Clients presents the findings from our one-on-one interviews with nearly 1,700 executives across the industries and geographies we serve. These strategic conversations provide a unique view into how business and IT priorities evolved rapidly due to the pandemic.

Progress in producing results from digitization strategies is accelerating

Executives indicate accelerated progress with producing results from digitization strategies, with 20% achieving such results in 2021, compared to 16% in 2020.

In examining the insights from the 20% who are the digital leaders, some common attributes emerge. For example, digital leaders collaborate and innovate more and achieve closer alignment between business and IT. They use more agile IT, modern apps and cloud solutions. They’re also more aware of the drivers for cybersecurity, privacy and sustainability.


Building - CGI Voice of Our Clients

Benchmark your organization using the CGI Voice of Our Clients

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Building - Digital transformation

In the face of unprecedented change, technology is core to how you reinvent your business to create value for your customers and citizens. It is also key to meet their digital-first expectations that deepened during the pandemic.

Understanding that clients are moving forward at various paces, we developed a comprehensive business approach to help you reinvent for the future. As you work to optimize your operations, these five organizational capabilities can help you accelerate your business transformation and digitization initiatives, and align your business and IT priorities.

  • Business agility 
    Business agility is key to achieving business results. We help you design agile business and operating models that accelerate value creation, regardless of changing economic, market and business demands.
    Pivot to an agile enterprise.
  • IT supply chain 
    Technology will continue to be at the heart of the future value chains that serve consumers and citizens. Our experts help you modernize your IT supply chain by adopting and harmonizing a range of technologies and services including cloud technologies, automation and machine learning, low and no code platforms, and smart managed services.
    Read our paper on “Charting the path forward with resilience and adaptability”
  • Future of work 
    The future of work is not an end state; it's an ongoing evolution. We help you accelerate your transition to a future workplace reality.
    Explore how you can quickly adapt to the future workplace.
  • Advanced analytics 
    Whether to improve business agility or meet the evolving needs of customers and citizens, we help you exploit the power of data to become insights driven and respond quickly to business demands.
    Learn how to drive more value from your data.
  • Cybersecurity and business continuity 
    The role of technology in value chains continues to expand, bringing more modern and advanced risks to cope with. We help you manage these evolving risks to keep your employees, customers and communities safe.
    Operate your business with confidence

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