Turning insights into action
In 2019, as presented in our CGI Client Global Insights, we spoke in person with more than 1,550 executives across 10 industries to gather their perspectives on the trends affecting their enterprises. CGI’s Insights to Action report presents the insights executives shared during these conversations and the actions we are taking to help clients achieve business outcomes in a faster and more holistic way.

Digital-first. Data-driven. Future-ready.
At CGI, approximately 6,000 utilities consultants help clients navigate the energy transition while driving competitive advantage. Our experts work side‑by‑side with 250+ electricity, water and downstream gas clients, including 9 of the top 10 utilities across Europe and North America.

Client insights. CGI action.
This year, we met face-to-face with 127 utilities executives to learn about their top trends, priorities and challenges.

What we heard from clients How we partner to help them succeed
Industry trends: Becoming digital organizations to meet customer expectations and grow Applying our industry expertise and breadth of capabilities to drive end-to-end transformation and navigate the energy transition
Business priorities: Improving the customer experience and optimizing operations Digitizing and re-engineering processes and systems to reduce costs and achieve higher levels of operational excellence and customer engagement
IT priorities: Driving IT modernization and delivering on the benefits of data analytics and business insight Re-platforming for flexibility and agility, and leveraging high-value data that drives operational efficiency and new revenue streams


Download the snapshot to see examples of how we partner with utilities clients. Also learn more about our end-to-end services and solutions   consulting, systems integration and managed IT and business process services, combined with CGI’s enabling intellectual property  for utilities.