Turning insights into action
In 2019, as presented in our CGI Client Global Insights, we spoke in person with more than 1,550 executives across 10 industries to gather their perspectives on the trends affecting their enterprises. CGI’s Insights to Action report the insights executives shared during these conversations and the actions we are taking to help clients achieve business outcomes in a faster and more holistic way.

Real-time. Personalized. Agile
CGI’s 6,000 retail and consumer services consultants support more than 800 clients globally. We are a trusted adviser to some of the world’s leading consumer packaged goods, wholesale and consumer services companies, and have partnered with our top 10 clients for an average of 15 years.

Client insights. CGI action.
This year, we met face-to-face with 153 retail and consumer services executives to learn about their top trends, priorities and challenges.

Client insights CGI action table Client insights CGI action table
What we heard from clients How we partner to help them succeed
Industry trends: Becoming digital organizations to meet customer expectations Providing end-to-end services across the retail value chain to digitally enable a best-in-class customer experience
Business priorities: Improving the customer experience and optimizing today’s operations Streamlining operations, becoming agile and driving value from data to provide real-time and personalized customer experiences
IT priorities: Improving the customer experience, driving IT modernization and delivering the benefits of data insights Leveraging data and advanced technologies to improve the experience on the front-end and optimize processes on the back-end


Download the snapshot to see examples of how we partner with clients in the retail and consumer services industry. Also learn more about our end-to-end services and solutions   consulting, systems integration and managed IT and business process services, combined with CGI’s enabling intellectual property  for retail and consumer services.