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Each year, CGI meets face-to-face with business and IT leaders to hear their perspectives on the trends affecting their organizations. In 2017, we conducted 116 in-person interviews with utilities clients to hear more about their top trends and priorities.

Top trends

According to client insights, utilities executives are accelerating digital initiatives to enable deep transformation and lead in operational excellence. At the same time, assuring regulatory compliance, protecting the enterprise, optimizing investments, and connecting devices and assets continue to be top of mind.

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Looking ahead, executives cite changing business and operating models as the top emerging trend to watch, as utilities look to distributed energy resources (DERs) to transition to a smarter grid.

Investing for innovation

With utility executives recognizing the importance of data, analytics continues to grow as an IT priority year-on-year, rising from 37% in 2015. Across both business and IT executives, data and cybersecurity are rising in investment priority as well, in clear recognition of the importance of the digital customer experience.

Focus areas for utilities client innovation

  • Data and predictive analytics
  • Mobile solutions
  • Operational excellence and efficiency
  • Cybersecurity
  • Agile IT delivery and infrastructure
  • Add new products and services

Discover the insight

Download additional trend information from the 2017 CGI Client Global Insights utilities summary, and contact us for a copy of the full report and to arrange a personal discussion with a CGI utilities expert for further analysis and insights.