Desktop Technician

Category: Service Desk / End User Services
City: Montréal, Quebec, Canada
Position ID: J0819-1085
Employment Type: Full Time

Position Description

Would you like to be part of an IT organization offering greater opportunity and challenge? We have a position for you within our Desktop team! We're looking for the best and brightest to take our IT department to the next level. If you have passion and expertise in Desktop Support or as an IT Service Desk Technician, CGI is the company for you. Join our End-User Computing organization and get your career on the fast track. As a leading-edge Global IT company, we are seeking talented professionals with solid information technology skills and expertise in order to support our Clients worldwide. We have the global resources, expertise, stability and dedicated professionals required to achieve results for our clients - and for our members. Come grow with us! Learn more a www.cgi.com

Based on our industry-specific focus, we can offer you a work environment where you will be challenged and will grow and develop your career in a meaningful way. We will help you reach your full potential by providing learning materials & training, mentoring & coaching, as well as ongoing recognition and feedback… plus opportunities to advance! By working for CGI, you will be exposed to a large global company, work in a fast paced corporate environment and be an integral part of the Desktop Team.

CGI is a company founded on commitment. Commitment to a core set of values and standards which means that we see our work through to the end, and our relationship with the client doesn't just end when the PC is delivered. We are currently looking for an individual with a similar viewpoint to complement our professional team in the capacity of Computer Systems Technician and bring essential experience to the company. The ideal candidate would be someone with strong expertise in Microsoft operating system as well as hands-on experience working with computers, peripherals and mobility devices.

The CGI Desktop teams are responsible for providing Level 2 IT support to our clients to resolve incidents and fulfill work orders & tasks; our team is comprised of dynamic, passionate people with a focus customer service while providing IT expertise to make the client experience a positive one!

Don’t miss out on this opportunity – apply today!

The member will be responsible for the technical support of the Multimedia and the deskside support for our client.

Your future duties and responsibilities

• Installation, diagnosis, repair, maintenance and upgrade of workstations.
• Accompany users during events
• Setting up videoconferencing
• The person will also be asked to solve problems in a short time.
• Imaging workstations for new deployments.

Required qualifications to be successful in this role

• Windows 7, Windows 10, (Mac OS X is an asset)
• Antivirus
• Office Suites 2010, 2016
• Knowledge of Computer hardware
• Knowledge of networking principles
• Ticketing system (ITSM is an asset)


Soft skills:

• Customer service oriented
• Professional appearance since this is a client facing role
• Self-starter, ability to work independently
• Must be able to meet scheduled deliverables
• Team player
• Dynamic
• Autonomous
• Resourceful

Scholarship

• Post-secondary education in a relevant discipline or equivalent work experience

Bilingual

• English & French (spoken & written)

Skills

  • French

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.