CGI Collections360 capabilities

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An integrated, end-to-end approach to collections

As delinquencies rise, inefficient and outdated collection systems can impede performance, innovation and growth. CGI Collections360 turns delinquencies into recoveries by providing a full suite of software, business processes and IT support that evolve with your business and customers.

collections360

	Powered by CACS Default management software A single, integrated offering for all default management processes powered by CACS Enterprise. Advanced workflow features maximize the effectiveness of strategies for internal collection and recovery and outside agency management and speeds the collections and recovery of impaired accounts.		Flexible approach Hosting / application management Application hosting and management services that provide access to application and infrastructure expertise, enable fast time to market for business changes, and reduce total cost of ownership.
	Enhanced experience Multi-channel and 24x7 customer self-service Improves the customer experience by offering communications through preferred channels—SMS, email, web, IVR, dialer—driving customers to an organization’s web portal for making a promise to pay or payment.		Reduced risk Compliance practice Focuses on the changing regulatory environment, ensuring your operations are current with the latest industry standards and requirements.
	Instant connection Gateway partner network Connects to third-party data sources, including credit bureaus, and facilitates data management.		Insight driven Performance analytics Covers all key areas of agent, agency, compliance, strategy, financial and third party performance, including reporting templates tailored to all user groups, allows detailed analysis and investigation through transactional, account and agent-level information.
	In-depth expertise Operations management, systems implementation and consulting Professional services to manage our client implementations, provide high-level consulting and more.		Cost-effective Full business process operations Cost-effective outsourcing approach for running a full-service collections operation.