Retail and consumer services

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Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19

In 2020, we conducted in-person interviews with 159 client executives in the retail, consumer packaged goods, wholesale and consumer services sectors, who indicate a continued focus on improving the customer experience.

In 2019, we conducted in-person interviews with 153 client executives in the retail, consumer packaged goods, wholesale and consumer services sectors, who indicate data insight and omni-channel services as the driving forces of change this year, spurred by a focus...

This paper provides you with insights into our vision, approach and consulting service offerings in big data analytics in the retail and consumer services industry.